Scheduling Coordinator

Summary Be a part of history! The Naval Academy Visitor Center is actively recruiting for a scheduling coordinator. In this role, you will be part of a dynamic team, welcoming visitors daily for tours of the Yard! 8-hour daytime shifts Monday - Friday. The Scheduling Coordinator books group tours for the Naval Academy Guide Service and schedules guides to give both group and public walking and driving tours. Learn more about this agency Duties Performs to the highest possible standards in order to ensure total customer satisfaction and to generate good will towards the USNA. Supervises collection of information from Tour Guides to effectively coordinate staff schedules. Serves as a backup to the Assistant Manager when required, to book and confirm group tours of the USNA; sends appropriate collateral. Collects and logs group deposits and payments. Meets with a Tour Guide Supervisor to discuss group tours and requirements. Schedules guides for public and group tours, specialty tours, and programs. Books and schedules GEM electric vehicle tours and shuttles. Fills in as a Guide or Information Specialist as required. Attends staff meetings and training programs. Other related duties as assigned. Requirements Conditions of employment Must be able to obtain and maintain a security clearance – requires 18 years of age Males born after December 31, 1959 must be registered for Selective Service Verification of employment eligibility in the United States is required - We are an E-Verify participant Probationary period: Full Time employees serve a one-year probationary period. U.S. Citizenship is required for Tier 3 Positions Reference Checks Must be able to understand and communicate in English Participation in Direct Deposit Must maintain the privacy of official work information and data, and demonstrate the highest level of ethical conduct. Qualifications In order to meet the basic requirement of the Scheduling Coordinator position, NF-1101-03 you must meet one of the following requirements: a) Possess one (1) year of specialized experience in a hospitality/tourism role that equipped you to perform successfully the duties of this position. Specialized experience may include, but is not limited to: administrative functions such as customer service, preparing information and documents, scheduling; presenting information to diverse groups; performing walking and/or driving tours; etc; OR b) Five (5) years of education beyond high school; OR c) Have three (3) years of general work experience. YOU WILL BE RATED ON THE FOLLOWING KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) FOR THIS POSITION: Experience in the tourism and hospitality industry. Experience conducting guided walking and/or driving tours is preferred. Experience and proficiency with Google Suite, Microsoft Office Suite. Experience scheduling and/or using scheduling software preferred. Experience and skill in verbal and written communications. Experience presenting information professionally before audiences with diverse backgrounds and various levels of authority is preferred. Experience in forward-facing customer service. Experience using strategic thinking skills for problem solving. Additional information Note: Failure to provide the required information may result in loss of consideration for the position and elimination from the selection process. Applicants may be required to provide proof of education, complete a pre-hire health screening, etc. DON is an EEO employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, or other non-merit factor. Reasonable accommodations may be provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process, please contact the office that is collecting the applications. The decision on granting reasonable accommodations will be on a case-by-case basis. Expand Hide  additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Benefits include: Medical, Dental, Life, and Long-Term Disability Insurance; Health Savings Account (HSA); Flexible Spending Account (FSA); Automatic Retirement Enrollment, 401(k), Roth 401(k), and 401(k) Loan options; and Paid Vacation and Sick Leave Accrual. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.