Management Analyst (Admin Operations)

Summary This position is located in the Small Business Administration, Field Operations Center East - FOCE in Atlanta, GA. The incumbent serves as a full-performance independent analyst and technical advisor responsible for evaluating, analyzing, and improving multiple administrative operations functions necessary to sustain daily Center operations and disaster response activities. Learn more about this agency Duties This position is also being announced under Merit Promotion Procedures, Vacancy # MP-26-FOCE-12962164, you will need to apply in order to receive consideration. As a Management Analyst (Admin Operations) at the GS- 0343-11, some of your typical work assignments may include: Evaluates administrative support functions and processes across functional areas to identify inefficiencies, gaps, recurring issues, and opportunities for improvement. The incumbent analyzes integrated administrative service functions supporting Center operations (travel, timekeeping, procurement, logistics, facilities, and PIV/security), reviews incoming requests and documentation to assess compliance, and conducts root-cause analysis of operational problems. Evaluates travel authorizations, vouchers, and related documentation for compliance, resolves complex discrepancies independently, and develops Center-level guidance, job aids, or procedural updates to support consistent execution. Conducts cost analysis of travel options (considering mission urgency, operational impact, and long-term efficiency) and provides recommendations to leadership. Analyzes time and attendance records, leave documentation, and payroll data to evaluate accuracy, identify systemic discrepancies or trends, and determine appropriate corrective actions. Evaluates the effectiveness of logistics, inventory, and supply processes, including shipment tracking, distribution, and accountability. Analyzes facility support requests, maintenance issues, and workspace operations to evaluate effectiveness and compliance with safety and security requirements. Evaluates the Center's safety and emergency preparedness programs, including emergency action plans and drills. Performs ongoing analysis of administrative data across all functional areas to evaluate program effectiveness, identify trends, and assess impact on Center operations and disaster readiness. Requirements Conditions of employment You must be a U.S. Citizen You must successfully complete a background investigation. You must be able to obtain and maintain a government travel credit card. If required to travel to a disaster site, you may encounter hazardous working and/or living conditions, for example, no water or electricity and/or minimal lodging facilities. Mandatory Overtime: In order to respond quickly and efficiently to disaster survivors, substantial compensated overtime hours may be required while on assignment (up to seven days a week and ten to fourteen hours a day). You may be required to serve a one-year probationary period. This position will require you to report to the office, Monday - Friday. Qualifications GS-11: One year of specialized experience, equivalent to the GS-09 grade level in the Federal service, obtained in either the private or public sector: Performing functions in at least four (4) of the following administrative support areas for an office or organization: budget, procurement, logistics, mail, facilities, time and attendance, travel, and accountable property; AND Analyzed operational impacts of facility maintenance issues and requests and coordinated implementation of improvements; AND Maintained tracking systems and performed ongoing analysis of workloads to identify trends and risks; AND Analyzed time and attendance records, leave documentation, and payroll data to evaluate accuracy, and determine appropriate corrective actions. These qualifications must be clearly referenced in your resume. GS-11: 3 academic years of progressively higher-level graduate education. OR Ph.D. or equivalent doctoral degree OR LL.M., in a field directly related to the position (Business Administration, Management, Accounting, Finance, Economics, Information Science, and Engineering). Education must be in a field which demonstrates the knowledge, skills, and abilities necessary to perform the duties of the position. OR A combination experience as described in "A" and graduate level education as described in "B", when combined, are equivalent to 100% of the qualification requirement. Only graduate level education in excess of two full years (36 semester hours) may be used in this calculation. To compute, first determine the total number of graduate level hours that exceed 36 semester hours, and then divide that number by 18 to arrive at a percentage. Then, divide the total number of months of qualifying experience by 12 to arrive at a second percentage. Add the two percentages together. The sum of the percentages must equal at least 100% to qualify. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications web site: Management and Program Analysis Series 0343 Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Generally, time in non-pay status as a federal employee is not creditable towards the specialized experience requirement listed above. All qualification requirements must be met by 11:59 pm (Eastern Time) on 06/02/2026. Education APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Verify School accreditation. All education claimed by applicants will be verified by the appointing agency accordingly. If you are selected for this position and qualified based on education (i.e. basic education requirement and/or substitution of education), you will be required to provide an OFFICIAL transcript prior to your first day on duty. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. *** For further information, click on: Foreign Education. Additional information Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments Career and InterAgency Career Transition Assistance Programs: Are programs that applies to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. Career Transition Assistance Plan (CTAP) is a program that helps "surplus" or "displaced" federal employees improve their chances of finding a new job in their current agency (intra-agency, i.e. SBA employees only). Inter-Agency Career Transition Assistance (ICTAP) is a program that helps "surplus" or "displaced" federal employees improve their chances of finding a new job at another agency (inter-agency; i.e. not applying to their current or former agency). You are eligible for CTAP/ICTAP if: 1. You are a current federal employee who meets the definition of a "surplus" or "displaced" employee meaning you have received official notice that your job is no longer needed or that you will lose your job by Reduction-in-Force (RIF). 2. Your agency, or the agency to which you are applying, is accepting applications from within or outside of the permanent workforce. 3. The position to which you are applying MUST BE in the Local Commuting Area of the position of record from which you are being displaced. 4. You meet the qualifications and other requirements of the job for which you are applying. This includes being rated as well-qualified for the position (score of 85 or better based on your responses to the competencies and associated questions listed within the assessment). Expand Hide  additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.