Supervisory Medical Support Assistant (OA)

Summary About the Position: The incumbent serves as Supervisory Medical Support Assistant (Office Automation) over a group of employees performing medical clerk, receptionist, record keeping, files management, office automation, and miscellaneous clerical duties in a large Womack Army Medical Center - Department of Surgery. The clinic provides services in a variety of medical specialties. Duties Assign work, daily, weekly or monthly to employees, providing special instructions as necessary for new or unusual assignments. Review and resolve complaints from subordinates. Evaluate work performance of employees and prepare work performance appraisals. Merge individual health care provider (HCP) templates into a Master Schedule system, and schedules daily appointments as the Patient Appointment System Master Scheduler Briefs Unit Commanders, soldiers, family members and groups on clinic policies, procedures, and issues. Coordinate with clinic chiefs and the supervisor to prepare, maintain, and update appropriate access codes and appointment menus. Operate Office Automation equipment (i.e., electronic typewriter, word processor, and personal computer) and systems such as MHS Genesis, DMHRSi, and ATAAPS to prepare a variety of office documents and functions. Requirements Conditions of employment Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation. This position requires incumbent to obtain and maintain a favorable result from a National Agency Background Check. This position has mandatory seasonal influenza vaccination requirements and is subject to annual seasonal influenza vaccinations unless otherwise exempted for medical or religious reasons (documentation of exemption must be provided upon hire). This position requires the incumbent to have tuberculosis testing. This position is covered by Health Affairs Policy 97006, 23 Oct. 96, which requires the incumbent to obtain Hepatitis B Immunization unless exempted by a physician (documentation of exemption must be provided upon hire). This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors. Qualifications Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5-minute sample with three (3) or fewer errors. Specialized Experience: One year of specialized experience which includes performing clerical and administrative support functions in a medical facility such as maintaining health records. answering and directing phone calls, scheduling medical appointments, screening patients to determine eligibility, and operating office automation software to input patient demographics. OR Education: A half year (i.e., 9 semester hours) of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as Healthcare Administration, Healthcare Management, Public Health Administration, or related fields such as Business or Public Administration with course work in Healthcare Administration. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 9. Add the two percentages. You will be evaluated on the basis of your level of competency in the following areas: Clerical Leadership Management Support Office Operations Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-05). Education FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications. Additional information Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. One year trial/probationary period may be required. One year supervisory probationary may be period. Duty Hours: Full-Time; generally 0730hrs-1630hrs Direct Deposit of Pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. Recruitment or relocation incentives MAY be authorized for highly qualified candidates. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest. NOTE: Candidates who falsify their resume may be fined, imprisoned, barred from Federal employment or removed from federal employment. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.