Network Administrator II - IM Data Center Ops

DescriptionSummary: The Network Administrator II participates in data network maintenance and support. This includes all networking systems including WAN/LAN/wireless infrastructure. The Network Administrator II also performs maintenance procedures on networking hardware, cabling, operating systems, and infrastructure. The Network Administrator II is expected to remain current on developments in telecommunications and networking technology. The Network Administrator II has strong technical knowledge and experience in routers, bridges, IP addressing, switches, hubs, other network devices, protocols, diagnostic tools and all existing network architectures (Ethernet, FDDI, ATM, etc). In addition, strong analytical and problem solving skills are critical to troubleshooting networking issues and analysis of system and network performance. The Network Administrator II is responsible for delivering high quality cost-effective solutions to all levels of users, and is also responsible for supporting the business goals and objectives for the Department, the Information Services Organization, and the organization as a whole Responsibilities: Demonstrate strong knowledge and troubleshooting skills in one or more of the following: advanced router and switch management and configuration; wireless infrastructure and circuits such as ATM, gigabit and metro EthernetDemonstrate strong customer service, communication and human relationship skills when dealing with customers, fellow associates and vendorsIdentify and manage intermediate level problems and issues with assigned production systemsUtilize standard and ad-hoc procedures to perform problem resolution for systemUse appropriate tools to track and report problem status and escalate in a timely mannerParticipate in activities related to the testing of telecommunications and networking upgrades and enhancementsProduce and maintain technical documentation on the assigned systemsDocument and update telecommunications and networking technical standards and proceduresMaintain data in network management tools for accuracyProduce required department reporting associated with projects and problems assigned, which includes current status and problem documentation summary within the problem management systemManage intermediate level internal projects including tasks, deadlines and reportingParticipate in departmental programs that promote and deliver exceptional customer serviceFollow established policies, procedures and standards defined by the departmentParticipate in the development and documentation of procedures for day-to-day tasks within assigned areas of support and maintenance, including the development of processes and procedures for other teamsUnderstand and adhere to all security policies and procedures relating to systems, data, and physical data center security and safetyIdentify and resolve or escalate any issues or violations to management and other groups, as neededMaintain a clean, organized and safe work environmentDemonstrate the ability to learn and support new technologies through e-learning, self study, and peer training/studiesAssist other IM teams by providing second level technical support and guidanceParticipate in after-hours technical support by rotating call schedule on a regular basisPerform other duties as assigned by management or designee Requirements: Bachelor’s degree in Computer Science or relative field or 2 years equivalent experience.Two years of hands-on implementation and troubleshooting experience in LAN/WAN environments desired.Must be able to configure, troubleshoot and deploy WAN circuits using PTP, ASE, MPLS (etc).Must be able to configure, troubleshoot and deploy networks using EIGRP, OSPF technologies.Layer 2 and Layer 3 implementation and troubleshooting with knowledge of networking protocols, wireless access and security.Experience working with Cisco and/or Aruba wired and wireless products.Knowledge of monitoring products with Solarwinds being preferred.Knowledge of DHCP, DNS and IPAM technologies.Must have good understanding of Windows Operating Systems, Microsoft AD.Good documentation skills using Microsoft Visio and/or other documentation software/systems.Experience with design and installation of cabling infrastructure.Must be detail oriented, have strong problem-solving skills and the ability to work well with little or no supervision.Strong customer service and interpersonal skills.Good time management skills and ability to multi-task.Must have reliable transportation and be able to travel regularly within their respected area of responsibilities.1 – 3 years of experienceCCNA preferred Work Type: Full Time EEO is the law - click below for more information:  https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (844) 257-6925. Additional Information: - Specialty: Information Technology - Location: 509 West DouglasTyler, Texas 75702 - Contact: About the Company: CHRISTUS Health is an international Catholic, faith-based, not-for-profit health system comprised of more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. Sponsored by the Sisters of Charity of the Incarnate Word in Houston and San Antonio and the Sisters of the Holy Family of Nazareth, the mission of CHRISTUS Health is to extend the healing ministry of Jesus Christ. To support our healthcare ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on staff who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States. EXTENDING THE HEALING MINISTRY OF JESUS CHRIST We are inspired by our mission, vision and core values to deliver compassionate, high quality health care, improving the health of the communities we serve. Above all, we are committed to providing our customers and their family members with a truly unique healing experience, one that embodies our values and respects the dignity and worth of each person. Creating a health care system that is truly excellent in all areas is an ongoing effort.