Team Lead IT Operations & Maintenance

Summary This position is located in Bureau of Information Services, Infrastructure Services, IT Operations & Maintenance. The incumbent will lead and direct the workload of the team. This job announcement may be used to fill one or more vacancies. This is a bargaining unit position. This position is represented by the Council of AFGE Locals in the Board. Learn more about this agency Duties As a Team Lead IT Operations & Maintenance, you will: Report team issues or concerns to the supervisor, and assist in direction, or redirection of team priorities. Serve as Team Lead and a senior IT engineer for agency's Windows network which includes, but not limited to, management of Active Directory, GPO, servers, data backup and systems' access programs, the email system and account management. Additionally, serves as Team Lead for the network operation including monitoring and O&M functions for network devices. Keep current on the latest developments in the field and may attend vendor sponsored training on new IT Infrastructure tools and systems deployed by the agency. Technically leads the team for providing IT O&M functions including, but not limited to, system administration, server and network monitoring and security vulnerability mitigation. As Team Lead, he/she acts as an advisor in projects to ensure that new systems will not introduce adverse effect to the existing production IT systems and to study the feasibility of acquiring new technology. Requirements Conditions of employment Must be a U.S. Citizen Males born after 12/31/59 must be registered for Selective Service Suitable for Federal employment, determined by a background investigation May be required to successfully complete a probationary period Complete the initial online assessment and USAHire Assessment, if required Incumbent may be required to work outside of normal duty hours, such as nights, weekends, and holidays, due to operational needs. All candidates are expected to reside within 50 miles of the closest field office location listed in this job announcement. Qualifications Minimum Qualifications for GS-13 level: One year of specialized experience equivalent to the GS-12 grade level in the Federal service. Specialized Experience; One year of specialized experience equivalent to the GS-12 grade level in the Federal service that demonstrates your ability to work as the technical lead for IT Operations and Maintenance (O&M) within a hybrid environment, seamlessly integrating on-premises systems with Microsoft Azure. Oversees the administration of both on-premises and Azure services, including Microsoft Entra ID, Servers, Storage Accounts, Network Security Groups (NSG), Active Directory Domain Services, and Group Policy. Provides technical oversight for cloud and on-prem infrastructure, covering aspects such as system administration, compute, storage, networking, backup, and disaster recovery. In addition, all applicants qualifying based on experience must have IT-related experience demonstrating each of the four competencies listed below. Applicants must demonstrate possession of these competencies within the body of the resume; no separate statements addressing them are required. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Only experience and education obtained by the closing date of this announcement will be considered. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education There is no education substitution for this position. Additional information Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire CompetencyBased Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport-usastaffing.opm.gov/hc/en-us/sections/45063131363475-Reasonable-Accommodation-Information) INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP): ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies. You must be determined to be well-qualified for the vacancy to be eligible for special selection priority. After submission of an acceptable application which meets ICTAP eligibility, you will be determined to be well-qualified for a vacancy if your rating places you in the 85th percentile or higher in total possible points. ICTAP eligibles must submit proof of eligibility for special selection priority. Please see the Required Documents section below for more information. Click here for more information on ICTAP. If you are a male applicant who was born after 12/31/59 you are required to register under the Military Selective Service Act; the Defense Authorization Act of 1986 requires that you be registered, or you are not eligible for appointment in this agency. Expand Hide  additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.