Information Technology Specialist

Summary For more information on the Department of Justice and the United States Attorneys' Offices, visit http://www.justice.gov/usao/. As needed, additional positions may be filled using this announcement. This position is also being announced to applicants eligible to apply through Merit Staffing procedures under 26-NM-12924226-MS. * Special Rate Table #999B applies to GS-7 and GS-9. Learn more about this agency Duties Overview of the United States Attorney's Office - District of New Mexico With a talented workforce of over 100,000 people, the mission of the Department of Justice is to uphold the rule of law, keep our country safe, and protect civil rights. You will be part of a dedicated team helping to enforce Federal criminal and civil laws that protect life, liberty and the property of citizens. The U.S. Attorney's Office (USAO) for the District of New Mexico is one of 94 USAOs in the nation. But our office is unique. New Mexico is home to 23 tribes and pueblos, 4 military bases, and 2 national labs. New Mexico is the fifth biggest state of the union in size, shares a border with Mexico, and is a major international and economic corridor. The USAO is primarily responsible for prosecuting federal crime occurring in the District of New Mexico. The USAO partners with tribal, state, county, city, and foreign governments to ensure our communities are safe and prosperous. The mission of the U.S. Attorney's Office for the District of New Mexico is to uphold the rule of law, keep New Mexico and the nation safe, and to protect civil rights. The Office earns the public trust by following the facts wherever they lead, without fear or favor. The Office adheres to the highest standards of excellence and ethical behavior, interested not in winning cases but in ensuring justice is done. As an Information Technology Specialist for the United States Attorney's Office- District of New Mexico, you will join a well-respected team that is responsible for providing technical and analytical assistance. Your duties will include (but are not limited to): Providing IT customer service and support in troubleshooting, recovering, and resolving recurring software/hardware problems. Managing accounts, network rights, and access to systems and equipment. Installing, configuring, and upgrading commonly used hardware and software systems. Assisting in the configuration, installation, and maintenance of networked systems including hubs, routers, switches, bridges, servers, and related hardware. Maintaining telecommunications systems using knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. Monitoring the functionality, security, and integrity of internet services. Managing internet servers. Analyzing policies and procedures to ensure information systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks, and data. Responsibilities will increase and assignments will become more complex as your training and experience progress. Requirements Conditions of employment You must be a U.S. Citizen or National Initial appointment is conditioned upon a satisfactory pre-employment adjudication. This includes fingerprint, credit and tax checks, and drug testing. Continued employment is subject to a favorable adjudication of a background investigation You must be registered for Selective Service, if applicable If selected, you may be required to complete a one year probationary period. You must meet all qualification requirements upon the closing date of this announcement. Qualifications GS-2210 Individuals must meet both: The Basic Requirement through either A. Experience OR B. Education;AND The Specialized Experience described below. 1. Basic Requirements: A. Experience- Experience that demonstrated each of the four competencies below; the experience must be IT-related. Experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, certification), as appropriate. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. B. Education: GS-7: Successful completion of one (1) full year of graduate level education in related field to Computer Science, Engineering, Information Science, Information Systems Management, Mathematics, Operations Research, Statistics, or Technology Management; leading to a master's degree OR a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. OR possess abachelor's degree or expect to complete the requirements for a Bachelor's degree within the next 9 months with superior academic achievement. Superior academic achievement is as follows: standing in the upper third of your graduating class or major subdivision OR membership in one of the national scholastic honor Societies; OR Grade Point Average. Applicants must have a grade point average of: (a) 3.0 or higher out of a possible 4.0 ("B" or better) as recorded on their official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or (b) 3.5 or higher out of a possible 4.0 ("B+" or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum. GS-9: Master's or equivalent degree related to Computer Science, Engineering, Information Science, Information Systems Management, Mathematics, Operations Research, Statistics, or Technology Management; OR 2 full years of progressively higher level graduate education leading to such a degree; OR a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. GS-11: Ph.D. or equivalent doctoral degree related to Computer Science, Engineering, Information Science, Information Systems Management, Mathematics, Operations Research, Statistics, or Technology Management; OR 3 full years of progressively higher level graduate education leading to such a degree; OR a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. In addition to the Basic Requirements above, applicants must meet the Specialized Experience identified below: GS-7: To be eligible at the GS-7 level, you must meet at least ONE (1) of the following conditions as defined below. Specialized Experience: One full year of specialized experience equivalent to the GS-5 level in Federal service. Specialized experience is defined as providing IT customer support in troubleshooting; recovering and resolving recurring software/hardware problems; providing user assistance on computer applications; and installing, configuring, and upgrading commonly used hardware and software systems. GS-9: To be eligible at the GS-9 level, you must meet at least ONE (1) of the following conditions as defined below. Specialized Experience: One full year of specialized experience equivalent to the GS-7 level in Federal service. Specialized experience is defined as providing information technology customer support services to include the installation, configuration and troubleshooting of hardware and software systems and networked systems; and maintaining internet server and web sites; and performs diagnosis of recurring network problems and service interruptions. GS-11: To be eligible at the GS-11 level, you must meet at least ONE (1) of the following conditions as defined below. Specialized Experience: One full year of specialized experience equivalent to the GS-9 level in Federal service. Specialized experience is defined asproviding information technology customer support services to include the installation, configuration and troubleshooting of hardware and software systems and networked systems; providing user training on a variety of routine applications; providing quality assurance and analysis of information security systems to ensure compliance with information security policies and regulations; and managing the design and legal compliance of web sites. Interagency Career Transition Assistance Plan (ICTAP): The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in the announcement; and 3) you are found well-qualified for this vacancy. To be well-qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide proof of eligibility to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Additional information about ICTAP eligibility is at: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Career Transition Assistance Plan (CTAP): The CTAP provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Education All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education. For a list of schools that meet this criteria, see http://www.ed.gov OR Education completed in foreign colleges or universities may be used to meet the above education requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States. It is your responsibility to timely provide such evidence by submitting proof of creditability of education as evaluated by a credentialing agency with your application materials. More information may be found at http://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. All documentation must be in English or include an English translation. Additional information Relocation Expenses: Payment of relocation expenses will not be authorized. Relocation or Recruitment Incentives: Relocation or Recruitment incentives may be authorized if this position is determined to be difficult to fill, if supported by the skills of the selected candidate, and subject to the availability of funds. Benefits: The Department of Justice offers a comprehensive benefits package that includes, in part, paid vacation; sick leave; holidays; telework; life insurance; health benefits; and participation in the Federal Employees Retirement System. Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See www.sss.gov. Reasonable Accommodation Statement: Federal Agencies must provide reasonable accommodation to applicants with disabilities, where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. EEO Statement: The United States government does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor. Political Appointees (Current or Former): The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service. Expand Hide  additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.