Courtroom Technology Specialist

Summary The Courtroom Technology Specialist will work in a team environment providing support to the staff of the U.S. District Court and U.S. Probation Office. The Courtroom Technology Specialist is responsible for assisting in planning, research, and installation as well as maintenance, support and training for courtroom audio/video systems and services. Incumbents will also assist with mobile device management and provide general IT support and asset management. Duties Oversee the day-to-day operation of applicable audio/visual/teleconferencing technology used in the court to ensure reliable and effective operation. Provide hardware support for all audio/visual systems including the ability to move and connect mobile audio/visual/teleconferencing equipment. Troubleshoot audio/visual/teleconferencing equipment at hardware level. Provide on-site repair, reconfiguration, adjustments, and replacement of audio/visual/teleconferencing equipment and supplies. Perform testing and regular preventive maintenance. Configure security mechanisms to protect hardware and software resources. Create and maintain hardware documentation. Assist in the development and instruction on procedures for coordinating video and teleconference for the court. Coordinates videoconferences. Serve as instructor for non-technical staff on courtroom technology techniques, applications, and unitization. Assist in developing procedural guidelines and training documentation, as needed for end users. Serve as training coordinator for judges, attorneys, bar associations, and court staff on the use of audio/visual/teleconferencing technology in courtroom and conference room environment. Test and evaluate new technology prior to application in court environments. Recommend, schedule, plan, and oversee the installation and testing of new products and improvements to computer systems ensuring minimal disruption to the court. Assist with managing mobile devices using an MDM solution and other tools. Respond to help desk calls and emails, log computer problems, and assist with routine problems; problems that are not quickly resolved or require a subject matter expert may be escalated to the next level. Provide backup assistance to the Courtroom Technology Administrator and other IT staff. Perform inventory control duties as it relates to IT. Participate in local or national conferences and similar gatherings to continue professional development. Perform other related duties, as assigned. Requirements Conditions of employment Employees must be United States citizens or eligible to work in the United States. Employees will be hired provisionally pending the results of a background investigation. Employees are required to adhere to the Code of Conduct for Judicial Employees. Employees are required to use Electronic Fund Transfer (EFT) for payroll deposit. Qualifications Advanced knowledge of, or the ability to quickly learn, the theories, principles, practices, and usage of computer hardware and software, office automation systems, and data communications is required. The position also requires knowledge of the technical aspects of audio systems, video systems, A/V distribution systems, cabling, and infrastructure needs, as well as the ability to independently troubleshoot A/V hardware and software. In addition, basic repair skills are necessary, including soldering, crimping, and dressing equipment racks, as well as maintaining and repairing streaming audio and video systems, electronic evidence presentation equipment, projectors, and video conferencing equipment, including webcams. ADDITIONAL REQUIREMENTS: The successful candidate will be a customer service-oriented professional who is responsible, friendly, organized and have the following: Ability to follow IT security standards and defined policies and procedures and accept responsibility for work product. Ability to independently analyze, isolate and solve application related problems. Ability to communicate technical information effectively (orally and in writing) to end users in a manner that they can understand. Ability to work on multiple tasks, be flexible and tactful when working under pressure in a team environment. Ability and willingness to travel to district offices and off-site training. Ability to think critically and apply emotional intelligence in all situations. Education High School graduation or equivalent required. Additional information To view the full job announcement please visit our website at www.vaed.uscourts.gov. The Court reserves the right to modify the conditions of this job announcement, to withdraw the job announcement, or to fill the position sooner than the closing date, if a closing date is shown; any of these actions may occur without any prior written or other type of notice. Positions with the United States District Court Clerk's Office are Excepted Service appointments. Excepted service appointments are at will and can be terminated with or without cause by the Court. The United States District Court is an Equal Opportunity Employer Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Pay is only part of the generous total compensation package you will receive while working for the federal Judiciary. We offer employees a diverse group of benefit programs and family friendly flexibilities to meet the needs of you and your family. A generous benefits package is available and includes: A minimum of 11 paid holidays per year Paid annual leave and paid sick leave Retirement benefits Optional participation in the Thrift Savings Plan Optional participation in choice of Federal Employees' Health Benefits with optional participation in the choice of Supplemental Dental and Vision Insurance. Optional participation in choice of Federal Employees' Group Life Insurance Optional participation in the Flexible Benefits Program Optional participation in Long- Term Care Insurance Optional participation in private long-term disability plan Situational telework authorized Credit for prior government service Review our benefits