Information Technology Specialist (Direct Hire)

Summary Office of the Chief Information Officer is seeking several Customer Engagement & Service Integration positions to provide sustained, mission aligned support across NASA centers. These roles are integrators between Centers & OCIO services, ensuring customer requirements are captured, communicated, & translated into actionable IT delivery. They lead essential functions such as requirements analysis, service integration, technical coordination, & oversight of activities for diverse stakeholders. Learn more about this agency Duties Gather, analyze, and communicate Center IT requirements across mission and institutional organizations. Serve as a primary integrator between Center customers and OCIO enterprise service lines to resolve service issues and coordinate delivery. Translate Agency enterprise IT changes into Center-specific implementation plans and communicate impacts to mission stakeholders. Provide oversight and coordination for hybrid collaboration technologies, enterprise services, and cross-center IT environments. Support integration and provisioning of services across communications, cybersecurity, data storage, applications, and related IT environments. Gather, validate, and represent Center customer requirements to enterprise service providers to ensure alignment with mission needs. Provide technical judgment, requirements analysis, and cross-organizational coordination needed to sustain a mission-ready IT environment. Evaluate enterprise service offerings and assess their impacts on Center operations, mission programs, and local IT capabilities. Requirements Conditions of employment This position is open to U.S. citizens, nationals or those who owe allegiance to the U.S. This position may require a one-year probationary period. If selected, the requirement to serve such period will be determined by Title 5 of the Code of Federal Regulations, Part 11. **See Additional Information section** You must meet qualifications requirements by the closing date of this announcement. Position subject to pre-employment background investigation or higher-level clearance. Investigation/Clearance may differ and be required based on the duty location/NASA Center requirements. Financial Disclosure, Drug Testing, and/or the Travel Requirements for this position may differ and be required based on the duty location/NASA Center requirements. Qualifications Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. You may meet the basic requirements through substitution of education for experience To qualify for GS-13, you must have one year of directly related specialized experience equivalent to the GS-12 level. Engaging in customer and service integration activities, such as eliciting IT requirements, developing compliant solutions across the IT lifecycle, and providing guidance that enhances user proficiency; Troubleshooting and resolving complex IT issues across multiple service areas (such as networking, applications, data center, customer relationship, and hybrid collaboration technologies) while supporting both internal and external customers; Collaborating across organizations to plan, coordinate, and provide technical oversight for IT initiatives, ensuring successful execution of enterprise services, projects, and mission supporting technologies. AND IF you are qualifying based on experience, you MUST also have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of AI tools during the application process. Education This job does not have an education qualification requirement. Additional information Additional selections may be made for similar positions across NASA within the local commuting area(s) of the location(s) identified in this announcement. By applying, you agree to have your application shared with interested selecting official(s) within NASA. CTAP/ICTAP will be cleared for any additional selection from this announcement. If you have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP), you must: - Indicate your eligibility when applying for a position. The questionnaire asks you to identify your ICTAP/CTAP eligibility. - Meet the minimum qualifications requirements for the position - Submit proof that you meet the requirements for CTAP/ICTAP as indicated in 'Required Documents' For additional information about CTAP/ICTAP eligibility, click here - https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/#ictap. Any applicant that received a Voluntary Separation Incentive Payment (VSIP) from the federal governmentwithin the last five years based of the closing date of this announcement, if selected, may be required to repay the full amount prior to establishing a start date. For additional information on the VSIP repayment requirement, click here - https://www.opm.gov/policy-data-oversight/workforce-restructuring/voluntary-separation-incentive-payments/. Per Executive Order 14343, this position is not part of a bargaining unit. Probationary Period You may be required to serve a one-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. If selected, the requirement to serve such period will be determined by Title 5 of the Code of Federal Regulations, Part 11. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Expand Hide  additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.