Building Services Coordinator

Summary This position is in the Senate Office Buildings, Client Services Division, Service Center Branch. The incumbent offers a variety of services to the occupants of the U.S. Senate Office Buildings and deals with diverse and complex problems in an efficient and timely manner in support of the daily operations of the building. Learn more about this agency Duties Position is Essential-Employee and is Required to Report to Work During Emergencies and Inclement Weather Situations. Work Schedule May Include Holidays and Weekends On a Regular and Recurring Basis. Rotating Shift Work May Also Be Required at Management's Discretion.  The individual selected for this position will: Performs a variety of general office support services including typing, filing, record keeping and, data entry. Receives, analyzes and acts upon service requests for repair and maintenance of the Senate Office Buildings. Determines whether requests fall under the jurisdiction of the AOC or other offices on Capitol Hill. Advises requester appropriately and suggests possible alternative courses of action and/or refers requester to the proper office. Initiates work orders for requests that fall under the jurisdiction of the AOC and routes work orders to appropriate trade shop(s) and/or Laborer section for action using the Computer Aided Facility Management (CAFM) program. On an as needed basis, receives requests from Members and their staffs to use designated rooms in the Senate Office Buildings or the U.S. Capitol or CVC for special events. Provides advice and guidance that reflects a thorough current knowledge of available services and AOC practices/procedures. Resolves problems and provides thorough and complete responses to customer inquiries in a timely manner. Formulates and/or tracks personnel-related actions and activities for an office. Receives phone calls from a wide variety of sources both internal and external.  Provides directional information regarding building access, events, general senate information, and maintenance needs. As directed, admits authorized persons into Senators' suites of rooms and Committee rooms. Screens access roster to determine access authorization, identifies, and admits authorized persons into Senators’ suites or rooms. Authority to decline staff entrance in suite.  Reviews work orders and ensures data entry is complete and accurate. Checks alarm systems and elevator emergency phone systems in the operations center for the Hart, Russell and Dirksen Senate Office Buildings. Employs computers to determine alarm status and research error screens to indicate proper courses of action and communicates by telephone the responsible shop for immediate correction of the problem. Checks when fire alarms go off, checks Fire Watch Printer, obtains specification about the alarm, determines the location of the alarm, calls Capitol Police Communications (providing name, own location, and location of problem), asks operator to have alarm area checked and report back, notifies the Fire Electronics Mechanics for assistance to reset and/or repair system after the ALL CLEAR has been received by the Capitol Police. Sustains automated system of program-specific data to use and maintain computerized master key system, using computer software to maintain log of keys and to research and maintain security over key distribution. Other Duties as assigned Requirements Conditions of employment You must be a U.S. Citizen. You must be able to pass a drug test. Your resume and question responses must demonstrate the job-related KSAs. You must meet the definition of specialized experience. Your resume and question responses must demonstrate the job-related KSAs. To be employed by the Architect of the Capitol in a paid position, an individual must meet one of the categories below: -A citizen of the United States; -A person who is lawfully admitted for permanent residence and is seeking citizenship as outlined in 8 U.S.C. 1324b(a)(3)(B); -A person who is admitted as a refugee under 8 U.S.C. 1157 or is granted asylum under 8 U.S.C. 1158 and has filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible; -A person who owes allegiance to the United States (nationals of American Samoa, Swains Island, and the Northern Mariana Islands, and nationals who meet other requirements described in 8 U.S.C. 1408); or -A person who is currently an officer or employee of the Government of the United States. Qualifications You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on the OPM web site at http://www.opm.gov/qualifications. Specialized experience is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Candidates for the GS-5 grade level must have at least 52 weeks of specialized experience equivalent to the next lower (GS-4) grade level in the Federal service: Specialized experience is defined as having experience in at least 4 of the 7 areas below: (1) Receiving, initiating and updating service requests for building repairs and maintenance; (2) Using systems to enter, maintain and correct data and records; (3) Interpreting and/or applying regulatory or procedural requirements; (4) Receiving and screening telephone calls relevant to activities of the office; (5) Initiating and routing work orders using the Computer Aided Facility Management (CAFM) program and tracking status of service requests/orders to appropriate trade shop; (6) Communicates (verbal and written) clearly and respectfully with managers to foster trust and positive collaboration; (7) Provide excellent customer service to serve as central point of contact between customers, service technicians, internal departments to minimize disruption and maintain internal/external customer satisfaction. Candidates for the GS-06 grade level must have at least 52 weeks of specialized experience equivalent to the next lower (GS-05) grade level in the Federal service: Specialized experience is defined as having experience in at least 6 of the 9 areas below: (1) Knowledge of HVAC, electrical, plumbing technical skills to receive, initiate and updating service requests for building repairs, schedule maintenance and transmits repair orders to the appropriate trade shop (s) and/or laborer section for action; (3) Using systems to enter, maintain and correct data and records; (4) Interpreting and/or applying regulatory or procedural requirements; (5) Receiving and screening telephone calls relevant to activities of the office; (6) Initiating and routing work orders using the Computer Aided Facility Management (CAFM) program and tracking status of service requests/orders to appropriate trade shop; (7) Interpret and/or apply safety, environmental, and other regulatory or procedural requirements; (8) Communicates (verbal and written) clearly and respectfully with managers to foster trust and positive collaboration; (9) Provide excellent customer service to serve as central point of contact between customers, service technicians, internal departments to minimize disruption and maintain internal/external customer satisfaction.  Candidates for the GS-07 grade level must have at least 52 weeks of specialized experience equivalent to the next lower (GS-06) grade level in the Federal service.  Specialized experience is defined as having all the experience listed below:  (1) Knowledge of HVAC, electrical, plumbing technical skills to receive, initiate and updating service requests for building repairs, schedule maintenance and transmits repair orders to the appropriate trade shop (s) and/or laborer section for action. (2) Utilize Microsoft products to enter, maintain, and correct data and records; (3) Interpret and/or apply safety, environmental, and other regulatory or procedural requirements; (4) Receiving and screening telephone calls relevant to activities of the office; (5)  Use the Computer Aided Facility Management (CAFM) program to  prepare and track inventory, work orders, and service request/order status of appropriate trade shop (i.e., HVAC, Electrical, plumbing etc..); (6) Ability to multitask, prioritize tasks, and remain calm under pressure in a fast-past environment interacting with a variety shops, Members of Congress and their staff and internal and external customers; (7) Communicates (verbal and written) clearly and respectfully with managers to foster trust and positive collaboration; (8) Provide excellent customer service to serve as central point of contact between customers, service technicians, internal departments to minimize disruption and maintain internal/external customer satisfaction; (9) Communicates (verbal and written) clearly and respectfully with managers to foster trust and positive collaboration; (10) Provide excellent customer service to serve as central point of contact between customers, service technicians, internal departments to minimize disruption and maintain internal/external customer satisfaction. Education GS-05: Education for this position may be substituted for experience at the GS-5 level. You must have at least 4 years of successfully completed education above the high school level.  Major must be relevant to the duties of the position. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. GS-06: There is no educational substitution for this grade level. GS-07: There is no educational substitution for this grade level. Additional information Welcome Veterans. The Veterans Employment Opportunities Act of 1998 (VEOA) gives veterans' preference rights in the legislative branch to certain veterans as applied by the Congressional Accountability Act. Veterans' preference is applied on this vacancy announcement. If you are a veteran and have been separated under honorable conditions, you must submit a copy of your DD-214 or other proof of eligibility; SF-15, if applicable; and Department of Veterans Affairs documentation of disability, if applicable. For more information, please visit http://www.opm.gov/veterans/html/vetguide.asp#6.If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System. If you are exempt from registration under Selective Service Law, you must provide appropriate proof of exemption. Please visit the Selective Service System website for more information.DRUG TESTING: The Architect of the Capitol (AOC) is a Drug Free Workplace. As part of the AOC’s suitability assessment, a candidate tentatively selected for a position who is not currently an AOC employee is required to submit to screening for illegal drug use. Satisfactory completion of a drug test is a condition of employment with the Agency. A candidate must test negative prior to being eligible for appointment into a position. We will schedule, provide and cover the cost for the drug test. The selectee(s) under the vacancy announcement for this position is subject to a criminal record check by the U.S. Capitol Police and satisfactory adjudication to be eligible for employment at the Architect of the Capitol. The Architect of the Capitol is an E-VERIFY Participant. E-VERIFY is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security (DHS) and Social Security Administration records to confirm employment authorization in the United States. If you are selected for this position, the documentation that you present for purposes of completing the DHS Form I-9 will be verified through the DHS "E-VERIFY" electronic system. For more information on E-Verify, please visit http://www.dhs.gov/files/programs/gc_1185221678150.shtmThe Architect of the Capitol is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, sex, religion, age, national origin, sexual orientation, gender identity, genetic information and/or disability.This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be made on a case-by-case basis. Moving expenses are not authorized. Relocation expenses are not authorized. Probationary Period - A newly appointed selectee is subject to the completion of a one-year trial/probationary period, regardless of whether or not a trial/probationary period has been completed previously with the Architect of the Capitol or another Federal agency. This vacancy announcement may be used to fill additional vacancies in any of the jurisdictions of the Architect of the Capitol.All application materials become the property of the Architect of the Capitol. Expand Hide  additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. A variety of health insurance plans; retirement system with investment options; paid holidays; paid sick and annual (vacation) leave; life insurance; incentive systems; subsidized transportation; training and development opportunities, etc. The Architect of the Capitol offers eligible employees opportunity to participate in the Student Loan Repayment Program. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.