Administrative Specialist #43

Summary The Senate Sergeant at Arms is seeking an Administrative Specialist. The complete vacancy announcement and application can be found on the United States Senate Career Page at https://sen.gov/1VNZQ. This vacancy announcement closes at 7pm EST on the closing date. Late applications will not be accepted. Learn more about this agency Duties Coordinates internal and external communications, including scheduling audiovisual work orders, answering and directing telephone calls, and providing information to customers via phone or in person. Verifies credentials and confirms appointments with customers and guests. Sorts and distributes incoming mail and packages, assists with outgoing mail and packages, and provides additional administrative support as needed. Maintains overall appearances of the office and supply inventory. Keeps track of office supplies and reorders when needed. Performs administrative duties such as creating reports, updating website content and maintaining usage metrics. Provides support to stakeholders in navigating audiovisual tools and systems by gathering and interpreting customer feedback and offering solutions based on established processes. Improves end user experience by escalating issues, when needed. Coordinates various administrative tasks related to the operations of the department. Processes invoices and payments for all services; coordinates with the Finance department to maintain Accounts Receivable for Senate offices; maintains accurate and detailed monthly financial records; maintains department authorization list for all Senate offices, including the moratorium schedule and assists Senate offices with granting and/or removing office management software authorizations as needed. Other duties as assigned. Requirements Conditions of employment For conditions of employment and citizenship requirements, please visit the job announcement on the United States Senate Career Page at https://sen.gov/YO0NL. Qualifications Required Work ExperienceThree years of relevant experience.Required Special Skills/ KnowledgeAs part of our hiring process, we may conduct a skills assessment to better understand an applicant’s proficiency in key areas relevant to the role. Ability to multi-task several responsibilities while simultaneously providing exceptional customer service is a must. Ability to answer a multi-line phone system with a high call volume. Knowledge of office equipment, computers, and the ability to learn specialized scheduling software and other programs. Ability to provide exceptional customer service to a variety of guests and customers.Ability to learn the Capitol building and surrounding area. Knowledge of modern office practices and procedures. Ability to follow specific rules, regulations, procedures and protocols. Ability to comprehend and follow written and oral instructions. Ability to establish and maintain effective working relationships with co-workers, customers, guests, and the public.Working ConditionsThis position requires an on-site presence to support the U.S. Senate while in session.The person in this position needs to occasionally move, bend, crawl, stand for long durations. Frequently moves boxes/ equipment weighing less than 50 pounds for various needs. The person in this position may be required to work outside core SAA working hours, including nights and weekends. Education Bachelor’s degree. Additional information The Sergeant at Arms is an equal opportunity employer in accordance with the requirements of Senate rules, regulations, and applicable Federal Laws. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. Decisions to grant reasonable accommodations will be determined on a case-by-case basis. Please email [email protected] with “Applicant Accommodation” in the subject line. No moving, relocation or pre-employment travel expenses will be paid for this position, or while in application for this position. Expand Hide  additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.