Program Analyst (Quality Control and Trainer)

Summary This position is located in the Small Business Administration, Damage Verification Center - DVC in multiple locations. Employee will serve as a resource for DVC management on matters pertaining to program planning and evaluation for improvements in the quality control program, staff training, and other initiatives that support mission critical activities related to customer-driven loss verification program delivery and organizational effectiveness. Learn more about this agency Duties As a Program Analyst (Quality Control and Trainer) at theGS- 0343-12, some of your typical work assignments may include: Conduct comprehensive program evaluations and quality assurance reviews to recommend initiatives that improve loss verification delivery and organizational effectiveness. Analyze performance metrics and data requirements to produce management reports that monitor progress toward DVC goals and identify operational trends. Perform routine and random quality control sampling of damage reports to ensure assessments are accurate, complete, and compliant with federal regulations. Develop and deliver technical training programs for disaster surge and permanent staff covering on-site inspection protocols, cost estimation, and agency policy. Provide actionable feedback and process improvement strategies to leadership based on workflow studies, surveys, and loss verifier performance reviews. Requirements Conditions of employment You must be a U.S. Citizen You must successfully complete a background investigation. You must be able to obtain and maintain a Government travel credit card. If required to travel to a disaster site, you may encounter hazardous working and/or living conditions, for example, no water or electricity and/or minimal lodging facilities. Mandatory Overtime: In order to respond quickly and efficiently to disaster survivors, substantial compensated overtime hours may be required while on assignment (up to seven days a week and ten to fourteen hours a day). You may be required to complete a one-year probationary period. This is not a bargaining unit postion. Qualifications GS-12: One year of specialized experience, equivalent to the GS-11 grade level in the Federal service, obtained in either the private or public sector: Conducting program evaluations and quality assurance reviews by developing metrics and data-driven reports to identify process improvements and monitor progress toward organizational goals. Performing routine and random sampling of damage reports and technical tasks to quantify performance data and provide feedback on the quality and quantity of work. Planning, developing, and delivering comprehensive training and informational briefings on loss verification processes, damage estimation, and regulatory policies to ensure consistent program application. Validating the accuracy of construction damage assessments and repair estimates through technical reviews to ensure loss verifications comply with federal regulations and program guidance. Utilizing quantitative and qualitative techniques for analyzing and measuring effectiveness, efficiency, and productivity, including work processes, workflow, and quality, to evaluate staffing and technical needs. These qualifications must be clearly referenced in your resume. There is no education substitution for this grade level. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications web site: Management and Program Analysis Series 0343 (opm.gov) Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Generally, time in Non-Pay status as a federal employee is not creditable towards the specialized experience requirement listed above. All qualification requirements must be met by 11:59 pm (Eastern Time) on 05/14/2026. Education Education may not be substituted for experience for this position. Additional information Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments Career and InterAgency Career Transition Assistance Programs: Are programs that applies to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. Career Transition Assistance Plan (CTAP) is a program that helps "surplus" or "displaced" federal employees improve their chances of finding a new job in their current agency (intra-agency, i.e. SBA employees only). Inter-Agency Career Transition Assistance (ICTAP) is a program that helps "surplus" or "displaced" federal employees improve their chances of finding a new job at another agency (inter-agency; i.e. not applying to their current or former agency). You are eligible for CTAP/ICTAP if: 1. You are a current federal employee who meets the definition of a "surplus" or "displaced" employee meaning you have received official notice that your job is no longer needed or that you will lose your job by Reduction-in-Force (RIF). 2. Your agency, or the agency to which you are applying, is accepting applications from within or outside of the permanent workforce. 3. The position to which you are applying MUST BE in the Local Commuting Area of the position of record from which you are being displaced. 4. You meet the qualifications and other requirements of the job for which you are applying. This includes being rated as well-qualified for the position (score of 85 or better based on your responses to the competencies and associated questions listed within the assessment). Expand Hide  additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. If selected for this position, you will be eligible for benefits. The above link is provided for your reference to explore the major benefits offered to most Federal employees. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.