ABDC Operations Analyst

ABDC OPS Group Description:

The ABDC Operations Group is within AB's Investor Services division, supporting the business needs in our Defined Benefit and Defined Contribution team. This team is responsible for supporting the Collective Investment Trust, Custom Retirement and Lifetime Income Strategy products, working closely with our colleagues in New York, Nashville, and other San Antonio teams

OPS Job Description:

We are seeking a San Antonio, TX based Operations Analyst to support the business needs in our Defined Benefit, and Defined Contribution teams

Describe the role:

This role is responsible for executing and providing oversight to the operational processes including but not limited to, trade processing, trade execution, reconciliation, settlement, problem resolution from our Institutional Clients. We also service all inbound calls for our Collective Investment Trust, Custom Retirement and Lifetime Income Strategy products from Recordkeepers and participants.

Describe the applications and business or enterprise functions the role supports:

The funds in the products mentioned above are all structured as fund-of-funds. The ABDC Operations team is responsible for booking the fund-of-fund trades, calculating, and executing the underlying component trades, settling trades, and completing the reconciliation of the positions with the external fund managers. We use both internal and external systems along with the Microsoft office suite.

The key job responsibilities include, but are not limited to:

• Support of daily processes
• Assist with component changes, fund launches, client rebalances and glide path demographic refreshes for our institutional clients
• Ownership and documentation of department processes and procedures
• Problem research/resolution
• Support other functions within the ABDC Operations team as business needs arise and availability of the individual permits.
• Answer incoming calls supporting the Lifetime Income Strategy Plan participants

What makes this role unique or interesting (if applicable)?

ABDC operations is responsible for multiple retirement products as well as maintaining the operational infrastructure for each one. This means that the individual in this role will be exposed to a wide array of business processes and expected to learn about the involved network of our partner firms. In addition, there are many opportunities to improve, automate and enhance current practices.

What is the professional development value of this role, i.e. what learning and professional growth does the role offer the candidate?

Opportunities for learning and growth include learning the intricacies of AB's defined benefit/contribution business, leading cross-functional team projects, learning how to analyze a business process in order to identity risk and possible enhancement, and how to perform UAT.

Job Qualifications (The ideal candidate should have the following):

Qualifications, Experience, Education:

An ideal candidate has experience in managing relationships through sales or supporting sales teams.

• Bachelor's degree or equivalent four-year degree
• 5+ years of financial services operations experience. Transfer Agent experience preferred
• Experience working with mutual funds, collective investment trusts, and/or separate accounts
• Experience working with fund of funds a plus
• Experience working with DST a plus
• Experience leading projects with IT a plus
• Experience working in a Call Center a plus

Skills:

• Strong problem-solving skills and attention to detail, including Risk review and mitigation
• Demonstrate strong skills in reasoning, analysis and follow through
• Work well under pressure - Ability to multitask in a fast-paced environment
• Deals well with changing needs of our clients
• Individual will need to be a quick learner and be comfortable with a hands-on training environment.
• Outstanding communications skills (oral and written)
• Proficiency using Microsoft Office Applications (Excel, Access, Word, Visio, One Note) Baseline understanding of Access to include ability to create or edit SQL queries Strong organizational skills
• Ability to work in a team environment Proactive and a self-starter

San Antonio, Texas