Account Administrator

An Account Administrator (AA) works closely with the sales representative in the planning, development, administration, and management of employer group prospecting, onboarding, retention, and renewal processes. Work involves collaboration with multiple internal partners to bring about accurate and timely resolution to group inquiries related to benefit plans, membership, claims, and billing inquiries. The AA also facilitates in-person and virtual Group Administrator meetings.

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Essential Functions

• Responsible for proposal and renewal rating process and presentations that include the calculation of rates, broker fees, and premium comparisons in a timely and accurate manner.

• Required to review and proofread all documents submitted to internal departments to ensure accurate benefit administration according to contract or custom benefits.
• Required to act on behalf of the sales rep to provide accurate information and quality customer service to groups in a timely manner.
• Explains benefit options and underwriting regulations associated with group sales and enrollment.
• Maintain accurate system information for key performance areas.
• Liaise with groups/brokers and refer issues and questions to the appropriate internal subject matter experts.
• Manage high email volumes and respond to emails/inquiries within service level agreements.
• Coordinate travel, meeting schedules, and materials for sales representative/s and assist with meetings as requested.
• Maintains the office setting by ordering supplies, light maintenance and cleaning and opening and closing the office space.
• Conduct in person or virtual group administrator meetings.
• Assist with service and retention of existing groups.
• May require lifting, bending, and loading supplies and small office equipment up to 50 pounds.
• Travel may be required.

Qualifications

Education/Experience

• High school graduate or equivalent is required.
• Requires the ability to acquire and maintain a State of Kansas Insurance Agent's license within 90 days of employment and must maintain license through employment.
• Minimum of two years' work experience in sales coordination, office administration, and/or a business operations position. Prior experience with health insurance or Blue Cross Blue Shield of Kansas experience is preferred.
• Must have experience with working multiple projects, prioritizing, tracking workload and meeting deadlines.

Skills

• Proficient with Microsoft Office and Adobe. Strong excel experience necessary for data analytics and development of new spreadsheets with formulas is required.
• Excellent organizational skills and professionalism
• Ability to read, comprehend and follow both verbal and written instruction is required.
• The ability to set daily and weekly work goals is required.
• The ability to self-direct with high self-accountability is required.
• Exceptionally high level of attention to detail; extremely well-organized
• Strong time management skills with a sense of urgency and the ability to prioritize multiple tasks in a fast -paced environment.
• Exceptional communication skills, both verbal and written; an engaging personality in person and on the phone.
• Ability to make in person presentations for a variety of audiences.
• A team player; highly committed to the overall success of the team.
• A strong customer (both internal and external) focus and consistent follow through on commitments.
• Technology savvy and comfortable learning new systems
• Requires the ability to successfully handle a heavy workload in a high-pressure environment with a high volume of email, electronic messaging, and phone interruptions while meeting deadlines.
• Must have and maintain a valid Driving License.
• Must sign a non-compete agreement.

Compensation

BCBSKS Grade: Non-exempt 13

Minimum hourly rate starting at $24.81

Salary based on education, skills and experience

Posting Close Date

Pay Rate Type

Hourly