Account Co-Ordinator

SYDNEY OR MELBOURNE BASED

Zeno is an integrated communications agency, born from PR. We operate across North America, Europe, APAC, and beyond. In Australia, we are a boutique agency, backed up by an impressive global support network. This means you can enjoy the benefits of being part of an agile team while having the opportunity to work on multi-market accounts and tap into a huge array of global resources. Our clients range from global tech, consumer and B2B clients through to Aussie businesses and local brands, so you’ll need a curious nature and desire to work on both corporate and consumer accounts.

Zeno Australia has just won PR Awards Asia-Pacific 2024: Best Culture of the Year Award. We are purpose driven and committed to a positive culture that supports and nurtures, while also inspiring everyone to push limits and to embody our Fearless Pursuit of the Unexpected.

An Account Coordinator is a junior entry level at Zeno, with a view to learning account handling skills to enable promotion to Account Executive. Account Coordinators work closely with the wider team members to execute earned, owned and paid media campaigns. You will play a significant role in the day-to-day account management, admin and reporting and be an integral part of the vibrant team.

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An Account Coordinator (AC) is responsible for performing administrative duties for the team and clients.

You will work under the direction and supervision of one or more consultants on both client and company business.

You will be responsible for supporting accounts teams and the wider business across all areas of admin, research, and reporting. Performance is based on the quality and timeliness of work and the development of good working relationships with the team. 




Key Deliverables:

 

Client Servicing

• Completes all client service admin functions for clients, such as media kit preparation, collecting media coverage, sharing meeting notes and upkeeping reporting documents
• Participates in all internal client team brainstorming sessions
• Opportunities to expand writing skills - from media pitches to client correspondence




Business Development

• Provides administrative support for the development of new business pitches




• People Development

Implements and owns a personal development plan, with a view to promotion to Account Executive

Contributes to performance appraisal process for peers and managers, by providing appropriate feedback

 

Financial Planning and Management

• Ensures all client hours and associated activities are accurately recorded in timesheets and timesheets are completed and submitted on a weekly basis
• Ensures all client disbursements are approved and lodged with finance, according to finance timeframes, to be claimed in the next client invoice

About you

To succeed at Zeno, you need to align with our core values, as these underpin everything we do. We are:

· Fearless: We push ourselves and each other into the unexpected

· Collaborative: We work together to get somewhere better

· Entrepreneurial: We pave the way for our people to make big things happen

· Inclusive: We are a place where everyone can be seen and valued as their true authentic selves

· Kind: We communicate openly and directly, always acting with empathy 

· Ambitious: We aim high, determined to advance our individual and shared goals

We are a TEAM, we always support each other, we lift each other up and help each other succeed.

An AC will demonstrate the ability to:

· Meet deadlines

· Effectively time manage and ‘manage up’

· Problem solves

· Multi-task

· Be a great team player with a can-do attitude

· Get involved with no task considered too big or too small

· Be confident

· Take part in training initiatives and identify and communicate personal training needs

· Lean and demonstrate agency best practice

· Have a positive outlook – we like to have fun at work!

Our Culture, Perks, and Values

Awards and client wins aside, it is our culture that really sets us apart from other agencies. We are fiercely protective and supportive of our people, who are our greatest assets. We invest heavily in training and career development, and we also work hard to ensure that work does not take over your life. We set clear boundaries and have many benefits in place to support your well-being.

Benefits for full-time employees include: 

Flexible Working

• Weekly 3 days in office, 2 days from home (with phone and internet allowance)

• Finish at 4.00 pm on Friday's year-round

• Finish at 1.00 pm every Friday before a public holiday

· Global 30-day Work from Anywhere policy

• Stopover Holiday Extension Three nights’ accommodation paid if you are visiting a city with a Zeno office 

Leave

• Anniversary leave day off

• Birthday leave day off

• Annual Zeno Day of Play – a day off to have fun 

• Bonus Christmas leave between Christmas and New Year

Training

• Zeno Fearless University - internal training modules

• Zeno Internal Training sessions - with regional and global leaders

• External Training opportunities and strategic focus on career development 

Wellbeing 

• Self-Care Days (when you need to take a day to yourself, no doctor’s note is needed) 

• Headspace subscription

• Employee Assistance Program counseling services

All benefits and rewards are subject to the company policies and procedures and the time of activation. The Company has the right to make changes or remove any benefits and rewards at any time.