Account Coordinator

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Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.
Position Overview:
Echo is seeking an Account Coordinator for our Financial Operations department. The Account Coordinator will manage client billing for a portfolio of accounts, focusing on resolving outstanding issues resulting in aging client invoices.
Responsibilities:

• Provide quality customer service by understanding, and then exceeding expectations - externally with Echo's clients and internally with partner departments
• Collaborate with sales and clients on issues such as price discrepancies, document management, and billing requirements, to reduce aging client invoices
• Effectively communicate account statuses with accounts receivable including providing remittance details for client payments, and determine accounts that are uncollectable
• Provide account overview and progress reporting to management weekly and monthly

Requirements:

• High School Diploma, some college preferred
• High level of customer service skills
• Can display a sense of urgency in managing time and accomplishing tasks
• Problem solving and analytical skills
• Effective time management and organizational skills
• Great communication skills (written and verbal)
• Ability to work in a fast-paced environment
• Proficient in and Excel

Work environment/physical demands summary:
This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.