Account Coordinator

Job Title:Account Coordinator

Reports to:Supervisor of Account Coordinators

FLSA Status: Non-Exempt

Department:Account Management

Location:Broward/Dade

About our company

Blue Stream Fiber provides all customers, including residents, HOAs, COAs, developers, and businesses with the most advanced broadband, television, and voice products all over 100% gigabit-capable networks. With a 45-year history of providing customers with local and high-touch customer service and world-class future-proof technology, Blue Stream Fiber has become a trusted telecommunications partner throughout Florida.

Our Mission Statement:

We earn the trust of communities to provide their essential connection to the world, Internet Service. Using our service will improve our customers' daily experience, because for once, they will have Internet, TV and Phone that just works right every day and is backed by a team that cares.

Our Vision Statement:

To push the bar higher each day, to never stop listening to our customers and to provide a service that is clearly better than anyone else.

Why work for us:

• Industry leader for over 45 years.
• Great culture and support team.
• Dynamic and collaborative team environment.
• Eligibility to enroll in medical benefits after one month, as well as 401K plan.
• PTO & Paid Holidays.
• Strong company commitment to community outreach initiatives.
• Recipient of multiple industry awards, including Best Places to Work, Innovation, Leadership and Readers' choice.

About the role:

The Account Coordinator is responsible for increasing the number of active subscribers and product penetration in assigned multi-dwelling properties/communities by selling and promoting Blue Stream products, including video, high-speed Internet, and voice. Develop strong relationships with property management that is conducive to the sale and retention of Blue Stream products and services. Provide ongoing sales support to assigned MDU properties. Utilizes advanced knowledge of Blue Stream's products and services as well as sales process experience to maximize sales. Works with moderate guidance in own area of expertise.

Responsibilities for this role:

• Update Bulk Checklist and Ops SharePoint with implementation timeline, onsite hours, and contact information.
• Submit marketing tickets for collateral throughout the launch process including, but not limited to, Town Hall Flyers, Welcome Letters, Post Cards, Service & Price Guides, Certified Letters, etc.
• Work with Billing and MIS teams to test billing codes.
• Attending all property meetings, including, but not limited to, board meetings, town halls, update meetings, etc.
• Conduct training in Blue Stream products and services during the installation period to familiarize community residents with our platform.
• Be onsite throughout the entire launch of the project, beginning with the start of registrations and installation scheduling.
• Be available to residents to answer questions about Blue Stream products, rate sheets and porting of phone numbers.
• Handles all escalated customer and onsite subscriber issues.
• Create orders utilizing the ICOMS billing system for appointments and updating accounts.
• Utilize data entry systems to register new clients for their bulk community services.
• Educate Residents on additional options above the bulk agreement to meet the needs of the customer and ensure a positive Customer experience.
• Handoff launch or conversion to normal operations and account management when appropriate.

Requirements for this role:

• High School Diploma or 2 years of relevant experience.
• Abila to communicate in the English language. Bilingual in any language is a plus.
• Able to organize and prioritize effectively.
• Proficient in Microsoft Office, Excel, and Power Point.
• Makes customers' needs a primary focus of one's actions, developing and sustaining productive customer relationships.
• Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences.
• Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict.
• Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits.
• Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
• Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective solutions. Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which an employee operates.
• Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations.
• Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Additional Job Considerations

• Frequently required to sit, stand, bend at the knees and waist, and walk.
• Required to use hands to type, handle objects and paperwork.
• Required to reach and hold on to items at chest level or reach above the shoulder.
• Required to use close vision and focus.

Blue Stream Fiber is an affirmative action and equal opportunity employer, our team has a wide range of backgrounds and experiences, and we value:

• Accountability
• Innovation
• Teamwork
• Inclusion
• Dependability
• Integrity

We welcome new perspectives and affirm that all employment decisions are made without regard to race, color, ancestry, religion, national origin, age, familial or marital state, sex, sexual orientation, disability, veteran status, or any other classification protected by federal, state, or local law.