Account Coordinator

Insurance is a trillion dollar market that is fundamental to society yet it has not modernized — until now.

Newfront is building the modern insurance experience.

We've reimagined the experience for clients prospects and employees altering the way people create understand select transact and use insurance. We're changing the approach so that it starts and ends with the client not the product and empowering people for moments that matter.

Our unique approach recognizes both the vast potential of technology and the fundamental role of insurance experts. We're a technology-driven company with DE&I in our DNA and strong values ; we believe people matter most.

Our mission is to define the future of the insurance industry while instilling a high performance culture in combination with living our Work Love Play ethos each day. We value balanced lives and are passionate about creating a culture of wellness that results in healthier happier and more productive employees and more successful clients.

This position is responsible for coordinating the internal service process for assigned commercial property and casualty clients in a new industry-changing brokerage.

Come join Newfront’s Commercial Risk Unit!  We are a smart dynamic and fun-loving group privileged to be working with some of the most innovative companies across the world.  We provide risk management guidance to companies across multiple industries...There’s something new every day!  We promote from within whenever possible and are committed to the professional development of our team members providing time and funding for courses and seminars.  Oh yeah we like to have fun too.

This position is an hourly non-exempt and full-time position and will be reporting to the Sr. Account Executive and Team Lead. This is a Hybrid/Remote role (within the USA) with the option to work from any of Newfront's office locations. Will be considered hybrid if living within 25 miles of a Newfront office location. #LI-Remote

What You’ll Be Responsible For:

• Manage successful outsourcing of workflows including but not limited to certificates of insurance auto identification cards policy checking and MVRs.)

• Prepare and review client communications and deliverables.

• Manage certificate of insurance process if necessary.

• Prepare process and distribute endorsements and invoices.

• Monitor and resolve billing discrepancies and perform reconciliations.

• Execute consistent and accurate data and information entry and maintenance in various systems including AMS SharePoint etc.

• Execute consistent and accurate database and document management processes and workflows.

• Coordinate and own the renewal process workflow for successful timely execution.

• Assist in the preparation and distribution of client deliverables.

• Provide training to Account Assistants.

• Perform other duties and special projects as assigned.

To perform this position successfully an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Qualifications:

• Solid communication skills: writing and presentation preparation.

• Excellent telephone etiquette for customer service environment including listening without interrupting using a clear and audible voice and responding calmly and professionally.

• Intermediate knowledge and use of standard features Microsoft Office.

• Ability to be resourceful take initiative and work to solve problems.

• Works well with others in a fast paced environment and be responsive to co-workers and colleagues.  Must also work independently.

• Adaptability and flexibility to respond to client and team needs.

• Strong time management skills.

• Ability to learn and adopt and train use of technology systems and software applications.

• Strong organizational skills and attention to detail; ability to screen details and identify potential discrepancies.

• Ability to review internal/external deliverables to ensure accuracy.

• Project maintenance skills.

Preferred Knowledge Skills and Abilities:

• Minimum of 1 year of brokerage experience.

• Minimum of 2 years in a comparable and/or relevant work environment.

• Commercial insurance experience preferred.

Required Certificates Licenses Registration:

• CA Department of Insurance Property and Casualty License preferred.

$50000 - $71500 a year

The pay range for this position in California Washington Colorado and New York at commencement of employment is expected to be between $50000 and $71500/yr; however base pay offered may vary depending on multiple individualized factors including market location job-related knowledge skills and experience. The total compensation package for this position may also include other elements including a bonus restricted stock units and discretionary awards in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.

At Newfront we are committed to hiring diverse talent and supporting an inclusive workplace environment. If you are excited about a role at Newfront but feel you’re missing a few of the qualifications we still encourage you to apply and tell us about yourself. You may just be the next Newfront team member that we are looking for!

Newfront is proud to be an equal opportunity workplace. Diversity is in our DNA and we believe that creating an inclusive workplace elevates the value we are able to bring to our customers and employees alike. All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin genetic information disability veteran status or any other applicable status protected by state or local law.

If you require reasonable accommodations throughout the application or interview process please contact us at [email protected]. For information regarding how Newfront collects and uses personal information please review our Privacy Policy .