Account Coordinator

ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 6,500 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.

Senior living is deeply under-penetrated with software, and ECP is one of the industry's largest and fastest-growing software companies. Our mission is to build world-class software that improves the quality of life for seniors and improves clinical, business, compliance, and operational performance for our customers.

We are looking for an Account Coordinator to provide day-to-day administrative support to our Account Executives and Sales team to ensure smooth sales procedures. To succeed in this role, you should be highly organized and able to perform multiple tasks for different teams and clients at the same time. If you have experience with marketing campaigns and understand what excellent customer service is, we would like to meet you. Our ideal candidate is able to both administer daily sales activities and brainstorm innovative ideas to improve our client relationships. Ultimately, you will drive growth to our company by being an essential part of the Sales team, working closely with Sales, Marketing, and Finance.

• Manage transition process for customers that are buying and selling new communities
• Update internal databases with account information
• Prepare, file and retrieve sales-related documents, such as contracts
• Design and renew sales proposals
• Coordinate meetings, calls and demos for the Account Executives
• Conduct research on prospective clients
• Liaise with internal teams to ensure proper pre-and post-sales service
• Communicate customer feedback to Marketing, Sales, Customer Success, and Product Development teams
• Create detailed reports of campaigns' results
• Perform market and competitive research
• Create new pipeline through cold calling activities

Requirements

• Bachelor's degree in Business Administration, Marketing or relevant field
• Proven work experience as an Account Coordinator, Sales Coordinator or similar role
• Hands-on experience with CRM software
• Experience with marketing/advertising campaigns
• Organizational and time-management skills
• Strong communication skills with a problem-solving attitude