Account Coordinator

The Account Coordinator works to assist the greater Account Management team with the day-to-day delivery of facilities services to our clients. This role plays an integral part in managing the repairs and maintenance process for national retail clientele. The Account Coordinator supports the Account Manager with any functions needed to provide services to our clients as needed. This in office role is located in Ridgefield, Connecticut.

WHAT HELIOS NEEDS FROM YOU:

• Serve as direct support for Account Manager, interacting regularly with vendors and clients 
• Place and follow up on emergency service calls 
• Aid in the facilitation of service requests 
• Refer client escalations up to Account Managers to find resolutions as quickly as possible
• Facilitates pricing negotiation 
• Maintain an accurate and current database of vendor and client information

WHAT SETS YOU APART:

• Excellent verbal, written and time-management skills. 
• Ability to work effectively in collaboration across all departments.  
• Must be productive in a deadline driven work environment.
• Proven ability to adapt and be flexible to change.
• Excellent critical thinking and problem-solving skills.
• Hands on knowledge of MS Word, Outlook and Excel. 
• Bachelor’s Degree preferred; High School Diploma/GED required. 
• Industry Experience preferred.

Helios' compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $40,000 to $45,000 annually. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Helios compensation may also include annual bonus, commissions, equity, sign-on payments, as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. 

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