Account Coordinator

Role: Account Coordinator
Location: Denver CO
Department: Accounts
Reports to: Account Support Manager
Start Date: June 2026
Salary: $55-65k (Depending on experience)

At Clove & Twine we’re redefining corporate gifting by curating remarkable sustainable gifts that foster authentic connections. Our mission is to elevate gifting beyond mere transactions creating lasting impressions through thoughtfulness and quality.

We envision a world where corporate gifting becomes a powerful conduit for authentic relationships and sustainable impact. Through our commitment to remarkable sustainable gifts we aim to transform the art of gifting into a catalyst for positive change fostering meaningful connections that celebrate people nurture the planet and leave a lasting impression that extends beyond the confines of business. Together we strive to create a legacy of impact one gift at a time inspiring businesses to lead with heart purpose and a vision for a better tomorrow.

As an Account Coordinator you play a critical role in bringing exceptional client experiences to life. You serve as the operational backbone of the Accounts team ensuring orders move seamlessly from concept to delivery while maintaining accuracy urgency and attention to detail every step of the way.

Working closely with Account Managers and Executives suppliers decorators and internal teams you'll coordinate complex projects manage order execution solve problems proactively and help create remarkable gifting experiences for our clients. Success in this role requires organization adaptability strong communication and a genuine commitment to supporting both your teammates and our clients.

• Orders are executed accurately and on time.
• Vendors receive timely follow-up and communication.
• Clients receive proactive updates and exceptional service.
• Internal teammates view you as reliable organized and solutions-oriented.
• You identify issues before they become problems and take ownership of finding solutions.
• You bring a positive team-first attitude while balancing multiple priorities and deadlines.

Order & Project Management

• Place purchase orders (POs) and manage orders on the AM/AE Monday Board.
• Coordinate order execution from purchase order placement through final delivery.
• Update Monday Boards with proof tracking and project information to ensure accuracy and visibility.
• Maintain accurate project documentation and proactively communicate status updates to stakeholders.
• Partner closely with Account Managers and Account Executives to ensure client projects stay on track and deadlines are met.
• Identify potential project risks and escalate concerns before they impact timelines or client expectations.

Vendor & Supplier Coordination

• Build and maintain strong relationships with suppliers decorators and vendor partners.
• Follow up persistently with vendors and decorators to obtain proofs production updates and tracking information.
• Coordinate supplier communications to ensure orders remain on schedule and information is communicated accurately.
• Monitor vendor performance and proactively address delays or concerns.

Client Support & Communication

• Serve as a trusted point of contact for client questions related to order status proofs tracking and logistics.
• Support Account Managers and Executives in delivering an exceptional client experience through proactive communication and follow-through.
• Answer phone inquiries promptly and professionally.
• Help strengthen long-term client relationships through responsiveness accuracy and attention to detail.

Cross-Functional Collaboration

• Work closely with Fulfillment Operations Creative and Finance teams to ensure the successful execution of client orders.
• Facilitate communication between internal teams and external partners to remove roadblocks and resolve issues.
• Support process improvement initiatives and documentation efforts that enhance team efficiency and scalability.
• Contribute to a collaborative team-first environment that prioritizes client success.

Problem Solving & Operational Support

• Proactively identify and resolve order issues including production delays shipping challenges and inventory concerns.
• Manage invoice processing and update supplier payment documentation as needed.
• Escalate issues appropriately while maintaining a solutions-oriented mindset.
• Take ownership of challenges and work cross-functionally to drive timely resolution.

Experience

• 1–2 years of experience in a customer service administrative account support project coordination or related role.
• Experience supporting multiple projects clients or stakeholders simultaneously is preferred.

Core Skills & Competencies

• Exceptional organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong verbal and written communication skills with the ability to interact professionally with clients vendors and internal teams.
• Proven customer service skills with a commitment to responsiveness follow-through and problem resolution.
• Strong attention to detail and accuracy when managing orders proofs tracking information invoices and project updates.
• Excellent time management skills and the ability to prioritize effectively while balancing competing demands.
• Resourceful problem-solver who can identify issues think critically and take initiative to drive solutions.

Collaboration & Relationship Building

• Ability to build positive working relationships across teams and with external partners.
• Comfortable collaborating with internal departments suppliers decorators and clients to ensure successful project execution.
• Team-oriented mindset with a willingness to support others and contribute wherever needed.

Adaptability & Ownership

• Thrives in a dynamic fast-paced environment where priorities can shift quickly.
• Demonstrates accountability and takes ownership of projects responsibilities and outcomes.
• Proactive self-starter who identifies opportunities for improvement and follows through without constant direction.

Technical Skills

• Proficiency with Google Workspace and Microsoft Office.
• Experience working within CRM project management or order management systems.

Brownie Points

• Experience in a fast-paced client-facing environment.
• Familiarity with promotional products branded merchandise e-commerce or corporate gifting.
• Experience working with HubSpot Monday.com Shopify or similar business systems.

• 37 days of PTO (15 discretionary 6 sick days 6 holidays10 year-end)
• 12 weeks of 100% paid Maternity & Paternity leave
• Medical coverage with employer contribution toward monthly premiums for employees
• Vision insurance is fully covered for employees
• Dental Insurance
• 401(k) program
• A collaborative high-performing and ego-free culture
• Thoughtfully stocked office perks including cold brew and sparkling water on tap espresso and curated snacks
• Bright open workspace with abundant natural light and plants
• Dog-friendly office
• Discounts on remarkable gifts for friends and family 

We're a people-first mission-driven company that believes thoughtful gifting has the power to create authentic connections and meaningful impact.

Our Accounts team sits at the center of that experience. We are highly collaborative fast-moving and deeply committed to our clients and each other. No two days look exactly the same and success comes from balancing multiple priorities while maintaining exceptional attention to detail.

We value teammates who are proactive accountable and willing to jump in wherever needed. We ask questions communicate openly solve problems together and always focus on what's best for the client and the team.

The people who thrive here are naturally curious highly organized and energized by helping others succeed. They take ownership of their work embrace challenges and understand that every interaction contributes to the experience our clients remember.

If you're someone who loves keeping things organized enjoys solving problems and finds satisfaction in bringing complex projects together behind the scenes we'd love to meet you.

This role is ideal for someone who thrives in a fast-paced environment enjoys collaborating with a variety of people and takes pride in creating exceptional experiences for clients. You'll have the opportunity to learn the corporate gifting industry build strong operational and client service skills and make a meaningful impact on both our clients and your teammates every day.

At Clove & Twine we're looking for people who are curious accountable detail-oriented and eager to grow. If you're excited to join a team that values ownership collaboration and doing right by people we encourage you to apply.

Send us your resume and tell us why you're excited about becoming part of the Clove & Twine team.

What We Do

At Clove & Twine we’re redefining corporate gifting by curating remarkable sustainable gifts that foster authentic connections. Our mission is to elevate gifting beyond mere transactions creating lasting impressions through thoughtful and high-quality gifts. We envision a world where corporate gifting becomes a powerful conduit for authentic relationships and sustainable impact. Through our commitment to exceptional gifts we aim to transform the art of gifting into a catalyst for positive change—celebrating people nurturing the planet and creating a legacy of impact one gift at a time.

Why Work With Us

We care about doing excellent work treating people well and building a brand that actually stands for something. People first: We care about relationships Ownership: We expect you to take responsibility and run your lane Learning mindset: We test adjust and improve Optimistic and realistic: We push for growth

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