Account Coordinator, GTA Central/West

How you’ll make an impact at Paula’s Choice: 

The Account Coordinator (AC) is a cosmetics retail focused individual who partners with their leader to drive sales revenue in a multi-door, micro-territory. This role is responsible for building strong retailer relationships, training, and coaching in-store associates, modeling successful side-by side selling in stores, planning and executing in-store events, maintaining and upholding merchandising standards, plus leading promotional activities and product launch initiatives to reach sales targets at Sephora. 

As a Cosmetics Retail focused Account Coordinator, a typical day might include a mix of the following:

Strategy/Administrative 

• In partnership with leader, develop territory strategy to reach Sephora sales target and provide growth YOY, assuring focus on elevating the brand awareness to reach maximum ROI.  
• Plan and execute territory event door strategy to provide YOY growth and deliver weekly results and feedback to leadership. 
• Plan, schedule, and execute territory call cycle for maximum business growth. 
• Track sales and training performance and communicate opportunities to leader. 
• Participate in Monthly B&M meetings and communicate any business opportunities within territory. 
• Maintain organization to ensure deadlines are being met, including but not limited to calendars, T&E budgets, weekly sales recaps, event recaps, store visit recaps, store visit schedules, travel bookings and other administrative responsibilities. 

HR/Communication 

• Participate in regular touch bases with team to assure strong communication and partnership alignment. 
• Diplomatically address and resolve any store level challenges to maintain strong relationships and ensure solid brand integrity. 

Training Support 

• Participate in product training webinars, in-person trainings and special education focused events to build expertise in the brand and category. 
• Execute successful implementation of all sales and training support tools in regard to new product launches and daily in-store visits to achieve 5-star service survey scores. 
• In partnership with the leader and Education team, support the execution of elevated training opportunities. 

Sales Support 

• Plan and execute in-store events like HUB & Brand Experience events and provide in-store partnership to achieve sales targets. 
• Partner with stores to plan and execute successful Event-in-a-Box events.
• Communicate all store level feedback in a timely manner. 
• Maintain the highest level of standards to all visual merchandising guidelines and in-store activations.
• Conduct regular business reviews with in-store retail partners to communicate trending business and negotiate elevated store training opportunities and event strategies to drive retail sales growth.
• Manage any out of stock or visual merchandising needs with retail partners, while following all retailer brand guidelines. 

The Details: 

• Hours: Full-time role that will require flexibility to work some evenings, weekends, and some holidays
• Physical requirements: Ability to lift 25 pounds and stand up to 8 hours on your feet in stores
• Travel requirements: Up to 80 % travel, territories can vary based on geographical areas and are subject to change based on business needs (*Transportation costs policy will be covered in the interview process)
• 20% Office/ Administrative Time: Store Communications, onboarding & ongoing training, booking in-store visits, expense reports, store visit and event recaps, etc.
• One annual cross-border travel trip with overnight stays is required for company conference 
• Greater Toronto Area, Central/West based role, familiarity with transportation needs required. Residency in territory required.
• This is a retail facing position and not a spa/medical sale focused role

What you’ll bring to the table:

• 2+ years minimum of beauty industry experience or equivalently relevant qualified experience
• 1+ years minimum of managing a multi-door, multi-retailer territory 
• 1+ years minimum of retail sales and training experience in a Sephora environment 
• Ability to travel within your region 80% of the time 
• Must have proof of insurance, current and valid driver’s license, and reliable means of transportation 
• Knowledge of skincare, cosmetics, clinical techniques, and procedures, along with business terminology 
• 1+ years Sephora EDU portal OLR/ scheduling experience 
• Ability to work a flexible schedule, including weekends, evenings and holidays 
• Superior selling skills with proven ability to set and achieve sales goals 
• Effective and engaging training skills that deliver consistent sales results 
• Proven ability to build relationships, drive sales and provide outstanding customer service 
• Exceptional time management skills 
• Ability to work both autonomously as well as with a team 
• Strong analytical skills 
• Ability to quickly learn new technology and effectively use that technology to meet the demands of the role 
• Experience with Microsoft Office skills, including PowerPoint, Word, Excel & Outlook 
• Flexible and amenable to changes in a fast-paced, high-growth environment. Must be able to multi-task while accommodating changing priorities 

*Note: Benefit breakdown specific to CA market and full-time Paula's Choice employees to be covered within the interview process.