Account Coordinator I - Fan & Leisure

Overview:

Provides quality customer service support for select geographic territories/sales agents by assuring accurate and timely order entry, monitoring and expediting orders, resolution of art, production or quality issues in a customer-designed product environment requiring teamwork, efficiency, tactfulness, product knowledge and resourcefulness. Responds to inquiries from customers, sales agents and co-workers. Communicates with customers, sales agents sales management, brand management, manufacturing staff, credit and accounting personnel and members of the merchandising department.

Position works fully remote after completing 4-5 weeks of onsite training in the Lenexa, KS office.

Responsibilities:

• Receives and verifies accuracy and completeness of orders. Communicates with sales agents or customers regarding missing or inaccurate information, alternative product selections, or other non-standard requirements. Maintains changes on orders as necessary.
• Acts as an extension of the sales function by taking direct orders from customers, reviewing closeout opportunities with customers, assisting customers with garment and graphic selections and creating graphic on garment assortment pages tailored to each client.
• Receives and processes phoned in or emailed orders from sales agents that may be traveling.
• Resolves inventory issues when demand is over availability.
• Enters and maintains product reservation orders (count only's). Monitors reservation orders to ensure customer orders are received and decrementing the orders accordingly.
• Handles hot market/rush requests directly with customers, including art selection, inventory recommendations, order entry.
• Tracks progress of orders with various internal departments. Expedites rush orders and negotiates scheduling with internal departments to ensure that customer timelines are met.
• Manages daily hold reports to ensure timely release of holds within direct area of responsibility. Follows up with various internal staff on resolution of holds relevant to other departments. Account Coordinators are responsible for date management, even on holds outside of their direct responsibility (eg: credit holds).
• Manages weekly event report to ensure orders flow quickly through the system and are shipped within the required time frame. Communicates status of event orders to customers and sales agents, particularly once orders have shipped.
• Manages weekly headwear report to track progress of vessel programs orders to ensure arts are completed and orders are released to the factory by stated program deadlines to meet vessel ship dates.
• Manages weekly report of orders with unscheduled lines, to determine and resolve the issue (orders might have used bypass program codes awaiting product PO's, order could be assigned to the incorrect org, or a timing issue could have affected allocation of goods).
• Manages ad-hoc report of orders stuck in an entered status (due to an order hold preventing the booking process).
• Maintains assigned customer/sales agent files and product/program/art files.
• Responds to general public inquiries regarding product information.
• Manages monthly overcommitted reports for orders with inventory deficiencies. Must work with sales and/or customers on resolutions to each (moving dates, canceling or reducing units of affected items, offering substitutions).
• Facilitates resolution of order and quality problems. Investigates order, communicates with internal departments or external vendors (such as freight carriers) and responds back to customer or sales agents regarding possible solutions.
• Provides input for process improvements and support all team building initiatives.
• Participates in cross functional teams and provides customer/order management expertise.
• Manages any other administrative functions and special projects for the department as deemed necessary by management to support the department as a whole.
• Understands, monitors and ensures compliance to all Gear For Sports/HanesBrands policies, procedures and audit requirements.

Qualifications:

• 4 years' customer service and/or sales experience; Bachelor's degree preferred.

• Possess intermediate computer knowledge working on a PC in a professional or academic setting.
• Understands how to navigate Microsoft Office Suite including Word & Excel.
• Knowledge of Oracle preferred.

To qualify, applicants must be legally authorized to work in the United States and should not require now, or in the future, sponsorship for employment visa status

EOE/AA: Minorities/Females/Veterans/Disabled

Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly:

Telephone: 877.999.5553

Email: [email protected]