Account Coordinator II

Overview

HanesBrands Inc., (HBI) is a global company with more than 59,000 associates in 33 countries, all working together to create the world's best apparel to include iconic brands such as Champion, Hanes, Bali, Bonds, and many more. We offer enormous opportunities for creative thinkers, for people with a passion for consumers, and for people who think like business owners. We're building a truly inclusive culture, where people of different backgrounds, races, cultures and experiences come together to make us stronger. We are a sustainable company committed to making a positive difference in our communities and around the world.

The Account Coordinator II is responsible for helping customers by entering and managing orders, answering questions and resolving issues. They will support our sales team's effort to service new and existing customers. Using strong problem-solving skills, they'll ensure the accuracy of order to cash (price, terms, allowances) and strict deadlines are met. They will focus on delivering a great experience and building relationships with our customers and partners. They'll maintain customer data, capture customer interaction and keep sales informed. They'll leverage CRM data & history for more informed customer support.

This position has the opportunity to be remote.

Responsibilities

• Actively interface with internal (CMG , Marketing, EDM, SAP Team, IT, Credit, EDI, DC's, Logistics, Customer Ops) and external customers to resolve service-related issues for assigned accounts and provide all other appropriate information and reports
• Manage order bank and resolve all applicable issues to meet order dates; issues include pricing, promotion, material set up, terms, fill rate issues etc.
• Locate and resolve inventory issues when demand is over availability
• Locate inventory and recommend inventory moves
• Where applicable, track inventory and provide direction to DC's regarding casing
• Seek out when/where to do product substitutions
• Track orders from the DC to the customers using carrier websites
• Execute all applicable reports to manage accounts and perform queries
• Working knowledge of Routing and Vendor guides
• Understand, monitor, and ensure compliance with all policies, procedures, and audit requirements, both customers and HBI's
• Conduct necessary research to understand and resolve customer chargebacks, RMA's, and credit requests
• Where applicable, act as a liaison between DC's, freight forwarders, and customers
• Act as a brand ambassador and knowledge source when it comes to our company values, product, and operational policies, and procedures
• Provide input for all process improvements and support all team building initiatives
• Participate in cross-functional teams and provide customer/order management expertise
• Manage return and credit requests
• Manage any other administrative functions for the department as deemed necessary by management to support the department as a whole
  Some travel and weekend work required

Qualifications

• Education/Certification Required: High School Diploma
• Years of Experience Required: Minimum of 3 years of customer service experience
• Preferred Experience: Prior distribution, credit, logistics, or supply chain experience a plus
• Very good written and verbal communication skills
• Ability to grasp numerous processes/systems
• Little/no assistance in follow up and reporting
• Little/no assistance needed in problem solving and in gathering and analyzing facts
• Little/no assistance needed in making decisions and determining the appropriate time to act vs. ask for guidance
• Demonstration of appropriate sense of urgency
• Manage multiple priorities and deadlines
• Ability to take risk and knows when ok to step outside boundaries
• Can follow scripts for system testing
• Develops strong network of resources and contacts at various levels and across departments with little guidance
• Actively seeks feedback from others and strives to modify behavior non-defensively
• Consistently calm and even tempered in high pressure situations
• Understands how one's plans, actions, decisions impact the business
• Offers up solutions for long-term and short-term fix

To qualify, applicants must be legally authorized to work in the United States and should not require now, or in the future, sponsorship for employment visa status

EOE/AA: Minorities/Females/Veterans/Disabled

Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly:

Telephone: 877.999.5553

Email:[email protected]