Account Coordinator - National Accounts

Company:ClaimsPro LP

Account Coordinator - National Accounts

Role Summary 

The National Account Coordinator is an important part of the team who will provide administrative support to the National Accounts while gaining experience on managing small accounts of their own.

This role works hand in hand to support the Account Management team in their daily operations and activities, manage small accounts and collaborate with both internal stakeholders and clients.

Competencies required to succeed 

• Communication Skills - the ability to communicate effectively with both internal and external associates, written and oral techniques
• Problem Solving - the ability to look at situations and barriers to creatively provide solutions that meet the needs of all parties in the best collective manner possible
• Initiative - being proactive in identifying and implementing claims handling solutions resulting in equitable settlements. 
• Teamwork - must genuinely intend to work cooperatively with others; 
• Adaptability – embraces change and demonstrates a willingness to learn 
• Ability to take simultaneous direction from multiple sources and manage conflicting priorities in an effective manner 
• Excellent time management skills

 
Responsibilities 

Your role will include:

• Provide support to Account Managers
  • Assist with the creation and maintenance of client guidelines and instructions
  • Manage the centralization of claims intake and triage of new claims
  • Preparation of data reports for clients and Account managers/executives
  • Regular preparation of client specific data for client operational reports
  • Support in the production of monthly, quarterly and yearly client operational reports
  • Provide support with necessary technology and liaise with IT

• Responsible for the maintenance and document management on internal sites
• Provide reporting support and data management
• Assist with providing training and ongoing support for adjusters on National Accounts
• Subject matter specialist on use and administration of client claims management systems
• Perform account/file reviews to determine operational compliance
• Manage small Accounts under the guidance of leadership
• Manage a small pending of claims

 
Education, Knowledge and Experience Required 

• CIP Completion or actively working to complete
• Post Secondary Education
• 2-5 years of Insurance industry experience, preferably in a claims adjusting role
• Experience working with Data and Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint and SharePoint)
• Strong computer skills with an aptitude/ability to learn new software/databases
• Strong attention to detail
• Ability to problem solve and work independently
• Ability to be licensed to work as an adjuster in Canada

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.