Account Development Analyst

At Enact Mortgage Insurance (Nasdaq: ACT), we understand that there's no place like home. That's why we bring our deep expertise, insightful offerings, and extra mile service to work every day to help lenders put more people in homes and keep them there.

We're looking for an Account Development Specialistin Raleigh, NC to join us in fulfilling our mission, while utilizing our values of excellence, improvement, and connection. In this role, you will be responsible for managing, analyzing, and meeting customer requests for accounts that span across the entire regional sales segment, representing approximately 50% of the total Mortgage Insurance (MI) market. Your primary responsibility will be to partner with Sales and Account Development Managers (ADMs) to identify and meet customer needs in a timely manner. Candidates should have strong analytical skills, a customer-centric mindset, and a demonstrated ability to lead cross-functional efforts.

WHY WORK AT ENACT

We bring innovative thinking to the situations at hand

We seek out and incorporate diverse views to strengthen our outcomes

We work on challenging and rewarding projects

We offer competitive benefits:

o Hybrid work schedule (shared in-office days Tuesdays - Thursdays)

o Generous Time Off

o 40 Hours of Volunteer Time Off

o Tuition Reimbursement and Student Loan Repayment

o Paid Family Leave and Flexible Spending Accounts

o 401k with up to 5% employer match

o Fitness and Emotional Wellness Reimbursements

YOUR RESPONSIBILITIES• Manage cross-functional process for completing vender due diligence requests; ensure accurate, complete responses are delivered within established timeframe.• Collaborate closely with Regional Vice Presidents and Inside Sales Leaders to execute strategies and understand opportunities with the greatest impact to drive market share growth.• Support the approval and implementation process for all pricing, guidelines, financial structures, and other account specific requests. Take the lead on developing solutions for straight-forward requests, at the direction of the team leader.• Work across the company, including with sales, operations, legal/compliance, finance, and risk to execute initiatives and projects related to account assignments.• Own customer metrics and ensure all business functions are meeting customer expectations.• Work cross functionally to implement solutions that overcome operational and technical obstacles.• Collaborate with ADMs and Business Intelligence Team to identify, develop, and implement customer and internal reporting requests through various platforms such as Microsoft Excel and Tableau.• Support ad-hoc and time sensitive customer reporting needs.• Assist Strategic Project analytic support including assisting in development and implementation of success metrics, tracking, automation, and stakeholder communication• Establish and manage a process for ADM team's production of customer-specific marketing material at industry events.• Support loan-level problem resolution across multiple functions.• Provide the highest level of internal and external customer service on assigned tasks/projects.• Provide surge support across Customer Success as business needs dictate.

YOUR QUALIFICATIONS• Ability to lead cross functional projects with minimal to moderate supervision.• Strong planning and organizational skills with an ability to outline initiatives and develop priorities in support of that vision.• Strong written and verbal communication and presentation skills required.• Ability to work effectively in a culturally diverse work group.• Attention to detail and a strong sense of urgency.• Ability to balance potential conflicts between customer needs and business objectives.• Strong analytical, financial, and critical thinking skills required with the ability to effectively communicate in-depth analysis, including demonstrated expertise in Excel and PowerPoint.• Ability to be open to various perspectives, provide recommendations, and comfortable defending position with senior leaders.• Undergraduate degree required.• Minimum 2 years business experience in Sales, Marketing, Product Management or Financial Structuring.• Ability to work extended hours as business dictates.• Ability to travel domestically as needed (< 10%).

PREFERRED QUALIFICATIONS• Previous mortgage insurance experience • Strong working knowledge of Enact Mortgage Insurance products, services, processes, and systems• Basic proficiency with Tableau data visualization software

LOCATION

Enact Headquarters - Raleigh, NC (hybrid schedule)

COMPANY

Enact is a leading publicly traded U.S. private mortgage insurance provider, offering borrower-centric products that enable lenders and other partners across the U.S. to help people responsibly achieve and maintain the dream of homeownership.

By empowering customers and their borrowers, Enact seeks to positively impact the lives of those in the communities in which it serves in a sustainable way. Headquartered in Raleigh, North Carolina, we play an active role in supporting a healthier Triangle community. We also support our colleagues' philanthropic efforts in their home communities across the U.S.

Enact values all perspectives, characteristics and experiences, and DEI remains at the forefront of what we do. We strive to create an environment where employees can bring their full, authentic selves to work to help each other and their customers.

We are proud to be an equal opportunity employer and all hiring decisions are based on merit, qualifications, and business need. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.