Account Director

About Rokt

Rokt is the global leader in ecommerce technology, helping companies seize the full potential of every transaction moment to grow revenue and acquire new customers at scale. Live Nation, Groupon, Staples, Lands' End, Fanatics, UrbanStems, GoDaddy, Vistaprint and HelloFresh are among the more than 2,500 leading global businesses and advertisers that are using Rokt's solutions to drive more value through every transaction by offering highly relevant messages to their customers at the moment they are most likely to convert.

With our December 2021 Series E raise of USD$325M, Rokt is expanding rapidly and globally – operating in 19 countries across North America, Europe and the Asia-Pacific region with the largest office in NYC and a major R&D hub in Sydney. With annual revenues of more than US$200M and vibrant company culture, Rokt has been listed in ‘Great Places to Work’ in the US and Australia. Our award-winning culture is guided by our five core values: Smart with Humility, Own the Outcomes, Force for Good, Conquer New Frontiers, and Enjoy the Ride. These values help us attract, engage, and develop the right talent around the globe and ensure we have the right conditions to do our best work. Keen to join a fast-growing company and a vibrant culture? Learn more at rokt.com.

Requirements

About this role

The role of the Account Director is suited to a candidate who is wishing to expand a successful career in Sales and Account Management, in a company with unlimited growth potential. The right candidate will ideally have 5-7+ years client-facing sales and/or Account Management experience in digital.

We are looking for strategic and creative contributors who understand that a customer-centric approach is key in growing successful relationships. The Director of Account Manager will contribute to the company's accelerated growth by managing and growing key client relationships through platform and product expertise, data-informed measurement and growth strategies, and a solutions-driven approach. The right candidate will understand how to successfully drive revenue through strategic negotiations and optimizations, with a heavy focus on consultative sales and client service.

This role will provide the successful candidate with professional growth both in management and as an individual contributor, with a real opportunity for career progression and international travel as the company expands globally.

Key responsibilities:

• Own and execute the strategy as a team lead on Rokt’s Customer Success team, including revenue delivery and growth goals globally
• Is able to pitch Rokt externally as a brand ambassador. Is able to ladder customer relationships at Director or VP+ level, land and expand Rokt in accounts and Assist BDs with Tier 1 and GT20 BD discussions
• Oversee results delivery through daily metrics tracking and strategic proposals
• Ensure client goals are met through proactive management and optimization
• Breaks down complex product/client barriers to unlock new Rokt opportunities
• Deep vertical expertise and is able to train team to become experts as well
• Is able to define go-to-market strategy for verticals they lead
• Ability to successfully manage multiple clients, campaigns, strategies in an organized and meticulous manner
• Work with R&D to influence product development pipeline to solve client problems and achieve the company vision

• Builds talent by proactively identifying & reaching out to new talent and actively manages career development for customer success team
• Able to set direction and manage resources to deliver team objectives. Works across departments to remove blockers and ensure customers success

Key requirements:

• Proven B2B communications leader with 5+ years of tech, marketing, business, customer experience
• Innovative thinker, with a track record for translating strategic thinking into action plans and output. Enjoys rolling sleeves up.
• Budget management expertise
• Extensive knowledge of customer success principles and practices
• Stature, gravitas, and confidence to gain the credibility and respect of high-performing senior leaders across the business
• Self-reliant, good problem solver, and results oriented
• Ability to make decisions in a changing environment and anticipate future needs.
• Excellent and persuasive communicator
• Polished with significant exposure to customer and industry partners with a high level of commercial acumen
• Energetic, flexible, collaborative and proactive; a team leader who can positively and productively impact both strategic and tactical initiatives
• Exceptional written, oral, interpersonal and presentation skills and the ability to effectively interface with leadership team and staff
• Ability to operate as an effective tactical as well as strategic thinker
• Solid understanding of core online and digital technologies
• Highly proficient in Word, Excel, PowerPoint, Google Docs, Online CRM tools (E.g. Salesforce/Hubspot) and analytics software such as Tableau

Benefits

• Force for Good. We actively invest in the growth of our people and the strengthening of our communities. Our NYC office is 100% vaccinated to keep our employees and community safe and healthy. We require all Rokt’stars as well as anyone else who will be onsite at the Rokt NYC office – clients, contractors, vendors, and suppliers – to show proof of vaccination and their booster shot.
• Work with the greatest talent in town. Our recruiting process is tough. We hold a high bar because we have a high-performing, high-velocity culture - we only want the brightest and the best.
• Join a community. We believe the best things happen when we come together to solve complex problems and make meaningful connections with each other through interest groups, sports clubs, and social events.
• Accelerate your career. Develop through our global training events, ‘Level Up’ investment, online training courses, and our fantastic people leaders. Take your career to Rokt’speed - Grow your career in our rapidly growing company.
• Take a break. When you work hard, we know you also need to rest. We offer generous time off and parental leave policies, as well as mental health and wellness days for all employees. We also offer a paid Rokt’star Sabbatical for employees who have been with us for 3 years or more.
• Stay happy and healthy. Enjoy catered lunch 3 times a week and healthy snacks in the office. Plus join the gym on us! In the US, access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance for your whole family. And our NYC office is dog-friendly!
• Become a shareholder. All Rokt’stars have stock options. If we succeed, everyone enjoys the upside.
• See the world! Along with our global all-staff events in amazing locations (Phuket, Thailand in January 2020, Hawaii in May 2022), we also offer generous relocation packages for those interested in moving to another Rokt office. We have cool offices in great cities - New York, Sydney, London, Singapore, Tokyo.
• Get the best of both worlds with a hybrid workplace. Get the best of both worlds with a hybrid workplace. We currently work 3 days a week in office, allowing you to enjoy the best of both worlds (please note: this is subject to change based on the needs of the business, and some support roles still require a full-time presence). One week per quarter, you also have the flexibility to work from anywhere.
• We believe in equality. Rokt is an Equal Opportunity Employer and recognizes that a diverse workforce is crucial to our success as a business. We would love you to apply for one of our open roles - irrespective of socio-economic status or background, age, gender identity, race, religion, sexual orientation, color, pregnancy, carer/family responsibilities, national and social origin, political opinion, marital, veteran, or disability status.
  
  
Salary Range: $115,000 - $185,000 /year

• #LI-Hybrid