Account Director

An Account Director's role is to be a part of the selling process, on boarding process and to grow new and existing client relationships while delivering a customer experience that maximizes market share and profitability for each client. Primarily working with enterprise accounts generally with potential in excess of $100,000/yr. and providing guidance for Account Managers for escalation, problem solving, or revenue opportunities.

Essential Duties and Responsibilities:

• Create long-term, trusting relationships within portfolio of assigned customers
• Develop new business opportunities for account revenue growth with existing customers
• Create and execute annual account growth plans
• Participate in Business Development presentations with new prospects as subject matter expert.
• Review all pricing and maximize profit
• Know Baesman's value to the client and have ability to communicate it to them.
• Problem identification and resolution
• Identification and pursuit of cross sell and up sell opportunities
• Be vertically integrated inside every account. Know two bosses up and two people sideways and have a relationship with them
• Responsible for the health of the account and quarterly business reviews with each account
• Responsible for knowing the client's business, its direction and how Baesman should play a role in its objectives
• Initiate and participate in client entertainment
• Know who our competitors are within an account and what it will take for Baesman to succeed in gaining strength of relationship
• May require attendance for after-hours social functions and travel when requested

Requirements

• Demonstrate ability to communicate, present and influence key stakeholders at all levels of organization including Executive and C-level.
• Problem solving skills, ability to anticipate issues and provide solutions for clients
• General understanding of print/mailing industry is a plus!
• Conflict resolution skills
• Outstanding written and verbal communications skills
• Outstanding interpersonal skills
• Strong organizational skills
• Good leadership skills
• Ability to handle customer complaints
• Competitive
• Outgoing
• Assertive

Benefits

Financial wellness is about more than just your salary. Here are the other ways Baesman Takes care of our teammates.

Medical Insurance- Choose between 3 medical plan options. We also offer dental and vision. coverage, in addition to pre-tax flexible spending plans.

Profit Sharing- Share in Baesman's success. We also offer a 50% matching 401(k) program for up to 6% of your pay.

Paid Time Off- IT's important that you take time to recharge. That's why we offer PTO, holiday breaks, and employee assistance programs.

Life and disability Insurance- We have you covered: Baesman pays 100% of the premium for life and disability.

Setting the Standard- Baesman earned a 2020 Best Workplace in the Americas designation from the Printing Industries of America. The prestigious award recognizes our efforts in providing an outstanding work environment. We're honored and proud to be recognized.

Baesman is a fourth-generation, family-owned business. The same way families grow and change over time, so do the opportunities within our organization. We believe in hard work, cultivating talent, and promoting from within. We strive to help our teammates, our clients, and our shareholders achieve more than they thought possible.

Baesman is an Equal Opportunity Employer.