Account Director

Why iCrossing

We work at the intersection of bright pixels of creativity, sharp use of data points, innovative tech, and cutting-edge digital know how. That's how we turn brand potential into business performance. And that's why we stand out.

We believe our biggest asset is our combination of different backgrounds, cultures, and disciplines that come together to form one epic unit. What we do starts with our people.

We are part of the Hearst Corporation, the world's leading media, entertainment, and content company, which gives us access to the most valuable insights, talent and audiences.

About this job

iCrossing is looking for an Account Director who has a winning mentality and attitude. You will be empowered to manage your client relationships, providing key strategic input to develop innovation, experience and marketing programs that deliver business results.You will lead the client engagement team acting as the client-centric contributor to help shape the approach, presentation and packaging with your UX, Creative, Project Management, and Technology and Strategy partners.

What you'll do

• Builds and maintains client relationships; conscientious and proactive in bringing forward creative and strategic opportunities with a full understanding of the business
• Earn the role of a trusted advisor by developing deep expertise in every aspect of the client's business and proposing solutions that benefit both client and agency
• Provide leadership in the development of strategic plans that will grow client business as well as generate incremental billings and income
• Create an environment where clients and the agency team can confidently collaborate through challenges and actively help resolve escalated issues
• Makes client contacts that will strengthen the agency/client relationship
• Leads major client presentations
• Work with all departments on strategy, research and results measurement
• Oversee the client planning process, including situation analysis, consumer understanding, and roadmap development
• Successfully builds and manages trust with multiple senior stakeholders, partners and clients to ensure we reach successful outcomes for both the client
• Author annual growth strategy, accurately forecast account revenue, and ensure the team has what's necessary to achieve those goals.

Who you are

• 6+ years of digital marketing experience
• Excellent public speaker with demonstrated presentation skills.
• Relationship builder who partners with clients and multi-disciplinary team members to help achieve business goals.
• Consistent student of the industry, the marketplace, culture and consumer trends to identify opportunities and help keep clients and colleagues at the forefront of industry developments
• Understanding of end-to-end project delivery covering multiple projects.
• Can foster strong, cohesive working interdisciplinary teams
• Uses alternative analytical approaches to solve digital/interactive/marketing problems
• Can define solutions that generate measurable results for our clients
• Can prepare proposal deck in order to make a new project / business

Our Mission & Values

The iCrossing mission is to Transform Experiences. The "we" is implied, but never taken for granted. This mission impacts the way we work, the way we think, the way we treat one another, and the way we evolve into what we want to be. We operate as a community of humans, and we can adapt and evolve because we are guided by values not rules.

Our core values map back to our vision.

Be Kind: lead with compassion. What you truly know about someone's life is very little.

Know The Line: lead with candor. Is what you say true, good, and useful?

We Before Me: lead for others. The sum is always going to be greater than the parts

We evolve clients for a human-centric future - creating a better world for everyone.

Benefits

iCrossing offers a range of employee benefits including generous PTO, 11 paid holidays, 401k + company match, full medical/dental/vision coverage, FSA & HSA options, family leave, commuter benefits, and more.