Account Director

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Account Director - Federal Government
 
The Account Director, Federal Government is responsible for revenue growth in one of Genesys most successful verticals. You will be working with some of our most important customers who provide critical services to the Australia community and rely on Genesys as a key partner to do so.

You will have a history of success in Federal Government and ideally have built a trusted network with the Australian Federal Government.

The candidate should be based in Canberra.

The Genesys Account Director for Federal Government is expected to maintain and develop a range of existing customer relationships with a keen focus on building Genesys annual revenue from Federal Government. You will be supported by a large team of experts and colleagues. Genesys has built an enviable position of leadership across the Public Sector. It is imperative to Genesys that this is maintained and enhanced.

A key requirement of this role is working with new customers and existing customers using a value based selling approach. This will require consultive engagement with our customers to identify and quantify opportunities for business improvement leveraging Genesys extensive suite of AI powered solutions. This is an important strategic focus for the company.

This is an outstanding and rewarding role for the successful candidate. You will be joining a broader Genesys team who enjoy a great culture and track record of success in ANZ and Internationally. Every reputable analyst who covers this space recognises Genesys as the leader.

What You’ll Do:

The primary responsibilities for this role include (but are not limited to).

•    Executing and contributing to the go to market strategy for Federal Government.
•    Responsible for driving and delivering sales and growth within the vertical through subject matter expertise alongside Genesys stakeholders and our partner ecosystem.
•    Establishing and building strong peer relationships within Public Sector, including customers, consultants, alliances, and partners.
•    Working under a POD based team structure within Genesys with strong collaboration skills across product, customer service, marketing and operations.
•    Exhibit the use of ‘value’ and ‘insight based’ selling techniques that results in a tangible return on investment for the solution provided.
•    Growing and retaining existing customer accounts by presenting new solutions and services around Cloud CX, digital, AI and professional services propositions.
•    Provide input and review sales pipelines within the POD, to ensure a consolidated and accurate forecast on a weekly and monthly basis.
•    Support the development of account and industry plans as required for nominated customers.
•    Orchestrate cross-functional resources and teams to build solutions and proposals that create value for the customer, our partners and Genesys.
•    Accurate and timely forecasting of opportunities in Salesforce.

Key skills and knowledge;

•    Business Development
•    Sales – demonstrable track record of achieving or exceeding revenue targets
•    Senior Stakeholder Engagement
•    Forecast management
•    Pipeline development
•    Cross team collaboration
•    Experience of successful sales into Federal Government

You’ve been there and done this…
•    Proven experience communicating, negotiating, and closing with executives, stakeholders and key influencers.
•    Proven experience understanding customer needs and being able to articulate solutions.
•    10+ years of sales experience (Cloud or SaaS based software sales preferred) and 5+ years in the Federal Government vertical.
•    Proven ability to lead complex sales cycle, with a track record of successful revenue attainment.
•    BS or BA degree or equivalent work-related work experience.
•    Assertive, strong organisational skills and a self-starter.
•    Travels to customer and business meeting sites as required.
•    A demonstrated track record of meeting commercial sales targets.

Please note that Genesys will not accept resumes from agencies at this time.
To be eligible to apply for this role you must be legally permitted to work in Australia

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If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.