Account Director

As an Account Director, you expertly manage and grow client relationships. Clients describe you as an expert and trusted advisor—and you use engaging leadership to develop those senior level client relationships. Overall profitability of the business and client satisfaction is on your shoulders—but you have that covered. Most importantly, you’re a leader to internal, multidisciplinary teams who can motivate a team to deliver successful web-based campaigns and programs.

• Provide strategic direction for clients.
• Foster relationships with clients to ensure the effective delivery of projects.
• Lead internal teams and client teams.
• Manage finances of account revenue and profitability.
• Develop and deliver organic growth within accounts.
• Deliver metrics on the quality of the relationship and the product provided to accounts.
• Ensure all Statements Of Work are drafted, documented, accurate, and implemented.
• Foster relationships with other Account Directors, Account Team members, and multi-disciplinary teams.
• Mentor and coach team members while motivating and leading overall project teams.
• Define and implement best practices at the business unit level.
• Contribute to overall development of the Client Services department.

You have:

• 5-10 years of Account Management experience in agencies within digital marketing, user experience and/or product design.
• Experience managing digital product applications within financial services or Pharma sector.
• Experience working with complex project and complex clients, delivering annual services revenues in excess of $5MM each.
• A solid understanding of user-centric digital product design.
• Competency managing complex teams up to 20 people and client relations.
• Solid experience formulating and driving long-term strategic account plans, strategies, and roadmaps.
• Ability to react quickly, assess, and implement solutions.
• Advanced negotiation, communication, writing, and organization skills with an outstanding attention to detail.
• The leadership skills to motivate distributed teams.
• Patience to work with others using tact and good judgement.
• Must be able to deal with others using tact and always exhibiting good judgment.

The salary range for this role, based in New York, is generally $130,000 to $160,000, and we continually review ranges to address skills, experience and markets.  Base salaries are determined during our interview process, by assessing a number of factors that include, but aren’t limited to, a candidate’s experience and skills relative to the scope and responsibilities of the position. For current CM employees, tenure will also be a consideration.

The Talent Team at Critical Mass is focused on ensuring we provide the best training, on-boarding, and employee experience possible!  Our new hires & employees are the future of our organization, and we want to set you up for long-term success.  In effort to do so, we’d like to establish the ask that you plan to work from an office a minimum of 2 days a week.  The ask stems from our want to:

• Strengthen opportunity for continuous learning
• Improve collaboration and team relationship.
• Increase employee engagement 

This hybrid model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM.  We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

CM Liquid Talent is still an option for roles approved to be 100% remote.