Account Director

Why iCrossing

We work at the intersection of bright pixels of creativity, sharp use of data points, innovative tech, and cutting-edge digital know how. That's how we turn brand potential into business performance. And that's why we stand out.

We believe our biggest asset is our combination of different backgrounds, cultures, and disciplines that come together to form one epic unit. What we do starts with our people.

We are part of the Hearst Corporation, the world's leading media, entertainment, and content company, which gives us access to the most valuable insights, talent and audiences.

About this job

iCrossing is looking for an Account Director who has a winning mentality and attitude. You will be empowered to manage your client relationships, providing key strategic input to develop innovation, digital experience and digital marketing programs that deliver business results.You will lead the client engagement team acting as the client-centric contributor to help shape the approach, presentation and packaging with your UX, Creative, Project Management, Technology, and Strategy partners. You will also represent the agency and find ways to build relationships with other integrated account team members to ensure client success.

What you'll do

• Direct the growth, management, retention, and satisfaction of key accounts.
• Administer the day-to-day execution, analysis, management, and communication of client revenue activity and post-care sales support.
• Utilize and demonstrate digital marketing ability to lead clients strategically and tactically.
• Provide engagement leadership to be regarded by the client as an expert and trusted advisor.
• Develop solid relationships with key client contacts of organizations to learn about projects and opportunities.
• Develop and implement actions to cross-sell and up-sell accounts to increase overall business.
• Motivate and lead internal teams to develop and manage programs that meet clients' business objectives and help employees succeed.

Who you are

• 6+ years of digital marketing experience with a proven track record in an agency, consultancy, or equivalent organization.
• Curious, strategically minded marketer interested in a dynamic range of topics that affect a client's business - including cultural trends, changes in how brands serve their customers, how technology is powering marketing innovation, and marketing optimization.
• Relationship builder who partners with clients and multi-disciplinary team members to help achieve business goals.
• Experienced working with a large organization and helping teams navigate client environments.
• Passionate about experience design and technology for digital products and services.
• Understanding of end-to-end project delivery covering multiple projects.
• Understanding of how to work in a fast-moving, hands-on work culture as a player and a coach.
• Confident leading virtual and in-person client meetings that balance iCrossing goals with client needs.
• Beauty experience a plus, but not required.

Our Mission & Values

We believe that each one of us has a role in making iCrossing an energizing and inspiring place to work within these operating principles. We're proud of our diverse, cross-disciplinary team who share a passion for constant improvement.

Trust x Transparency - We're built on an open-door culture, where operating with transparency and integrity goes without saying. We hear, respect and value each other's opinion and input-and know trust is built through actions, notwords.

Performance x Accountability - We tackle projects with grit and a hunger for excellence, knowing there's a "why" for every "what." We're partners in growth: for our clients, our business and our people-and we take full responsibility for everything wedo.

Collaboration x Celebration - We believe success is fueled by collaboration. We root for those who are relentlessly curious-seeking new & better ways to do, create and build. And we recognize the people who go the extra mile to make ithappen.

Benefits

iCrossing offers a range of employee benefits including generous PTO, 11 paid holidays, 401k + company match, full medical/dental/vision coverage, FSA & HSA options, family leave, commuter benefits, and more.