Account Director | Directeur.trice de compte

Job Summary

Assumes the leadership role, internally and externally, for a group of accounts or a large/complex single account.  Effectively manages clients and their brands developing and recommending strategies and tactics, executing and evaluating account activities.  Identifying and developing new business opportunities. Accountable for all decision-making on specific account and brand issues.  Responsible for the growth and development of their direct reports

Key responsabilities

• Client Management: Viewed as a partner by clients and their cross-functional team members and adds value in extended brand team meetings.  Applies senior-level experience and knowledge to grow and secure the clients’ business.  Takes a leadership role in the development of strategic plans, marketing plans and brand/business reviews, including challenging the client strategically.  Serves as the external and internal brand ambassador, earns client trust and confidence.  Advises on category and industry trends and the regulatory environment. Directs the execution of account plans and activities, within designated timelines and established budgets.
  
• Business Management Leadership: Manages the billing while overseeing the budgeting, planning and tracking of business activities to ensure profitability on clients.  Commits to continuous improvement of company policies and processes required to support business growth.  Responsible for revenue phasing/forecasting.  Anticipates issues and implements solutions accordingly for all brands.
  
• Account Team Leadership: Provides leadership by being a coach and a mentor for their direct reports and the employees. Provides clear direction, defines priorities and performance objectives. Is accountable to assess workload of the employees and help them find ways to manage their stress.  Recognizes and empowers their team to help them get the work done. Demonstrates emotional intelligence and manages conflicts when occurs. Challenges the status quo to find new and better ways to work; inspires and generates new ideas from their team.  Be present and motivates the team by celebrating brand/team successes, sharing credit, providing rewards and recognition and development opportunities.  Honours own commitments/promises, and inspires commitment and loyalty in others.  Manages recruitment and employee performance issues and termination of employees when needed.
  
• Business Development: With a focus on growing the agency’s business, develops new business opportunities within current client base and potential prospects. Networks within the industry, builds and nurtures relationships.  Identifies and enables initiatives to expand our value with clients and make us an indispensable partner to their business.
• Key Internal Leader and Partner: Monitors the performance of projects and programs, serving as the ultimate decision-maker across all departments.  Manages processes through internal teams, clients and suppliers.  Ensures that client mandates are successfully carried out. Provides clear and timely information to any internal resources involved in projects. Ensures clear, open and respectful communication between directors and associates. Works in partnership with the creative, production and administrative teams.  Facilitates when necessary mutually beneficial resolutions to internal project challenges within and across various Tank teams.
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• Personal Leadership and Accountability: Committed to excellence, personal and professional growth, and continually expanding knowledge.  Looks for ways to do things better, based on a passion for the business and the agency.  Works with integrity on all projects and holds him/herself accountable for delivering on expectations.  Seeks feedback, listens, and acts on it.  Stays current with industry news and the competitive environment. Assists in creating and building an agency culture that reinforces high levels of client service, operational excellence, commitment, respect and team spirit.  Works collaboratively to ensure that work produced is consistently of the highest quality.

Key competencies

• Bachelor degree in a relevant discipline
• 5 to 7 years of experience in agency;
• Exceptional service orientation;
• Excellent knowledge of the trends of the communication and marketing industries;
• Demonstrates strong strategic ability;
• Shows business savvy and financial acumen;
• Exhibits strong communication and persuasion skills;
• Self-starter, ability to work autonomously;
• Inspirational leader; with ability to propose effective solutions and make decisions
• Emotional Intelligence;
• Ability to build trust relationships;
• Passionate about getting things done within stringent internal/external timelines and deadlines
• Multitasking ability and able to work under pressure; in fast-paced evolving and growing internal/external environments
• Desire to be an important member of business growth;
• Planning and Organizational skills;

What we have to offer

Challenging Work - As leaders in the health advertising industry, we thrive on solving complex problems and innovation. Each employee is encouraged to bring their best ideas forward to solve problems.

Dedicated Team - It’s in our DNA to work hard and play hard: celebrate our wins, laugh and have fun. We are stronger, together, when we are open and real. At Tank WW, everyone is valued and plays an important role in our shared success. We care for our people and our clients.

Global Community - Support from the WPP People community and bring your contribution to a greater good while collaborating on WPP strategic projects or initiatives.

Perks and Benefits -The wellness of our employees is at the core of our business, therefore we offer competitive benefits:

• Competitive compensation package
• Extensive Group Insurance Program on Day 1
• Vacation according to experience
• Paid Christmas shutdown
• Extended long weekends on statutory holidays (extra days off annually)
• Work-life balance measures
• Work from everywhere 

TANK Worldwide is an equal opportunity employer committed to greater diversity, inclusion and gender balance. We work together to create an environment where everyone is treated equally and has the same opportunities to develop in their career.