Account Director - Healthcare IT

Make a positive difference in other people's lives through your work - we’re revolutionizing healthcare for all

We created Xealth with the mission to improve physician efficiency and patient outcomes. We do this by enabling doctors to order the right digital health solutions for the patient directly from their existing interfaces. Incubated at Providence, we’re disrupting healthcare from the inside, and are proud to be changing lives through technology.

As an Account Director (AD) at Xealth, you will work with a range of internal and external stakeholders to drive the strategy and integration of Xealth and Xealth Partner Solutions into healthcare IT environments. The AD role is instrumental in driving client success. An AD must work closely with clinical and executive stakeholders to identify high value solutions for healthcare organizations, and interact frequently with those stakeholders to help them develop a successful digital health strategy with the Xealth platform. The AD works within Xealth’s Customer Success organization, reporting to the SVP, Customer Success and collaborates closely with the Implementation Managers for their accounts.

Specific responsibilities include duties in Client Account Management, Contracting, Client Onboarding, Use Case Identification, Post Implementation support, User group management, some Product Facing responsibilities, and may include other duties as assigned.

Duties and Responsibilities:

Account Management:

The Account Director will:

• Deeply understand their clients’ digital and virtual care strategies
• Create a robust strategy for each client that integrates the Xealth capabilities with the clients overall digital and virtual care strategy. This will include developing a strategy to maximize both strategic value for the client and Xealth revenue
• Build relationships with clients, specifically around digital health with health system peers
• Share best practices developed across the Xealth ecosystem of clients
• Work to evangelize standardization of use cases across systems
• Interface with Xealth User Forum in order to build community
• Manage communication and reach out to clients for events and/or networking opportunities
• Lead discussions on product roadmap with their clients
• Regularly lead discussions of client value realized during Xealth account value sync meetings
• Provide regular status updates of account progress during Xealth account check-ins, including at the Quarterly Business Review meetings  

Contracting:

The Account Director will:

• Manage Pre-Contract work and tasks with each client, including exploration of new use cases and other tasks as appropriate
• Communicate and implement the PO and Invoicing process with each client
• Manage the contract renewal process with their clients, proactively identifying risks to renewal and working to address and reduce those risks

Customer Onboarding responsibilities:

The Account Director will:

• Initiate EHR discovery process (pre-contract)
• Manage pre-contract document exchange (deployment checklist, product overview, etc)
• Define Analytics and reporting requirements for Health System
• Manage specific aspects of client Kick-Off, post contract signing:
• Organize initial health system kickoff across groups and introduce client to how they will engage with the Implementation Manager and Solution Architect Roles
• Ensure all parties, including the AD, have appropriate knowledge of product capabilities
• Initiate Health System Governance Process Modeling and Review
• Deeply Understand pain points at health system and how to address through Xealth Solutions
• High Level Scope and Workshop for use cases as needed (Service Line, IP / OP), identify potential partners

Use case identification and Implementation:

The Account Director will:

• Lead client outreach to build and drive appropriate and successful use cases
• Create business cases for requests for Xealth product features/ideas coming from Health System
• Determine success metrics with clients (qualitative and quantitative)
• Explore and understand workflow information for Use Case Initiatives
• Submit Use Case Initiative documentation

Post Implementation Support

The Account Director will:

• Coordinate Xealth Portal metrics mapping to Success Factors
• Communicate and coordinate billing process with customer

User Group Creation and Management

The Account Director will:

• Invite appropriate level clients to participate in user forums
• Provide input on user group charter
• Determine which client stories to showcase
• Invite clients to present at user group
• Liaise with clients to gather presentations for user forums

Product Facing Responsibilities

The Account Director will:

• Create and develop appropriate businesses cases for new feature development

Requirements for the Account Director role:

• 10+ years of Healthcare Technology Account Management, Sales, and/or Product experience, working with C-level stakeholders within enterprise health systems
• Ability to represent (eventually) in detail to stakeholders about how our technology works and integrates with their system
• Experience introducing, integrating, and scaling a SaaS solution into enterprise healthcare companies

 Bonus Round:

• Existing relationships with Executive or IT decision makers within enterprise health systems
• Experience in a startup environment with Health IT products that integrate into Epic or Cerner systems
• A background in Engineering or Technical Product Management or Consulting around Digital Health strategies
• Understanding of managing the product and account management lifecycle in the healthcare space with a SaaS based, highly-secure product that touches PHI

About Xealth:

“Xealth will dramatically improve the connection between patients and clinicians.” 

- Rod Hochman, MD, President & CEO, Providence St. Joseph Hospital

Xealth scales digital health programs, enabling clinicians to integrate, prescribe and monitor digital health tools for patients to drive engagement and utilization. Through the secure Xealth platform, clinicians can find and order the right digital health tools and programs for patients directly within the EHR workflow, send these digital health orders to the patient’s email or patient portal, and then monitor activity.

Xealth spun out of Providence St. Joseph Health (PSJH) in 2017. Investors include Advocate Aurora Enterprises, Atrium Health, Banner Health, Cerner, ChristianaCare, Cleveland Clinic, Cone Health, Memorial Hermann, MemorialCare Innovation Fund, McKesson Ventures, Nebraska Medicine, Novant Health, Novartis, Philips, ResMed, Providence Ventures, Stanford Health Care, UPMC and the Froedtert and Medical College of Wisconsin Health Network. Key clients also include Duke Health and Mass General Brigham.

Due to patient success and subsequent clinician demand, Xealth is experiencing rapid growth in the clinical health IT space, most recently raising its Series B funding in September 2021. All investors in this round are leading health systems, demonstrating the value of Xealth in advancing digital connections between clinicians and their patients. 

Xealth has been named to the CB Insights Digital Health 150, awarded the “Best Connected Health Platform” by the MedTech Breakthrough Awards, and was named to Fast Company’s Annual List of the World’s Most Innovative Companies in 2020.

Learn more about us at www.xealth.com