Account Executive

What You Will Be Doing

• Ownership of the full sales cycle from lead to close
• Establish lasting relationships with senior executives and decision-makers
• Foster new relationships through outbound efforts
• Help educate customers on the value of Haystack throughout the adoption cycle
• Navigate key decision makers to build awareness of Haystack within organizations
• Identify customer needs and collaborate with Haystack teammates to ensure customer success with special emphasis on signup, upgrade, and renewal
• Initiate, negotiate, and close new and renewal contracts with customers
• Communicate and organize/escalate issues appropriately including: billing, legal, and onboarding
• Collaborate and work with different members of the Accounts team to build strategic adoption plans for customers
• Prepare and educate customers on new services
• Monitor and identify adoption and utilization trends
• Provide recommendations based on customers’ business needs
• Conduct periodic customer health-checks with an emphasis on customer happiness
• Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas of the business

Requirements

What You Should Have

• The ability to learn new things quickly
• A knack for solving hard problems
• Attention to detail
• A world-class work ethic
• A relentless desire to make customers happy
• Excellent communication skills both with customers and within an organization

Bonus If You Have:

• 2+ years of Account Executive experience
• Relevant sales experience preferably in a SaaS or staffing/recruiting company
• Experience managing a pipeline and closing contracts
• Excellent communication skills both with customers and within an organization
• Proven negotiation and closing skills
• Track record of success navigating and closing Enterprise sized accounts
• Ability to develop senior level relationships quickly and effectively
• Experience selling to Director level + and C-suite decision makers in Enterprise accounts

Benefits

• A dynamic remote work culture
• The ability to work with a startup from the earliest stages (lots of room for growth)