Account Executive

About Employer Direct Healthcare

Employer Direct Healthcare is focused on giving access to quality & affordable healthcare for our members. We understand and have experienced the challenges of navigating specialized healthcare and we are dedicated to making a change.

We partner with large self-funded employers to create a benefit program for specialized care. We connect with high-quality providers to give our members peace of mind when going into surgery. And we support our members by helping them navigate the tricky aspects of healthcare; whether that be selecting a doctor, scheduling appointments, or following up after a procedure has been completed to make sure our members are feeling better.

About You:

• You have a drive and AMBITION to tackle big problems. Big problems required big ideas and a team that supports new ideas.
• You CARE deeply for your customers. Your customers aren't just the individuals using your product. They are the driving factor in your motivation to make a change.
• You thrive in a TEAM ENVIRONMENT. Collaboration is key in innovation and creating change.
• A DIVERSE environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You are DETAIL ORIENTED, but more so, focus on the execution of your content while balancing a fast-paced environment.
• You understand that PROGRESS is critical to making change. You take the time to celebrate the small and big wins. Understanding that each improvement to a process helps move towards a greater change.
• INTEGRITY guides you in life. Focusing on the truth versus just giving people the answers they want to hear.

If this sounds like you, we would love to connect to speak further about career opportunities at Employer Direct Healthcare.

Please apply to our role & someone from our HR Team will reach out to help you navigate our interview process.

Account Executive

The Account Management Team is looking for an Account Executive responsible for the the short- and long-term success of our key client relationships. Account Executives are responsible for developing and executing strategic plans for client accounts and maximizing the value of the EDH partnership. The ideal candidate will have a background in strategic customer relationship management and sales, with demonstrated success in partnering with clients to achieve their goals and in retaining and growing our relationship with them. This position requires creative out-of-the-box thinking, a problem-solving and results oriented mindset, and the ability to transform data into actionable insights for clients. Successful Account Executives are entrepreneurial, excellent communicators, and goal-oriented relationship builders.

Responsibilities and Duties

• Successfully manage the overall relationship with the client and all stakeholders
• Develops service strategy to ensure renewal and growth of client accounts and retention of members for assigned accounts
• Develops plans to increase client revenue and profitability through better utilization of network, pricing strategies, and communication of new and enhanced offerings.
• Ensures both company and client objectives, expectations and goals are being met
• Exercises judgement in handling client discussions, escalations and issue resolution
• Demonstrates proactive ability to diagnose and fix root cause drivers of service and/or delivery problems
• Develops and manages strategic plans in the most proactive and strategic manner possible, and finds new and innovative ways to show clients the value of the products and services purchased
• Proactively identifies potential serviced issues and takes steps to resolve identified issues
• Lead and mentor account managers to resolve simple and complex issues as well as develop solutions proactively
• Successfully onboard new clients in a manner that sets them up for continued success
• Conduct professional and productive in-person meetings with clients
• Willingness to travel up to 35% of the time to clients, EDH headquarters (Dallas) and appropriate industry events.

Please Note: guidelines around internal and external travel are in flux during pandemic protocols.

Requirements

• Bachelor's degree required
• Extensive experience in healthcare industry, focus on self-funded benefits industry highly preferred
• 5+ years of job-related experience in a strategic account management role within the human capital, healthcare or benefits industry preferred
• Direct experience handling portfolios consisting of multiple Fortune 500 and/or large public Sector Clients preferred
• Ability to engage interpersonally with all levels within an organization, including C-suite
• Process-driven and strong analytical skills and insights
• Strong leadership and influence management skills, ability to motivate Account Managers to support client portfolios
• Ability to thrive in a matrixed organizational structure
• Motivated team play with a positive collaborative attitude
• Ability to work in fast-paced, start-up like environment
• Excellent verbal and written communication skills
• High energy Level, willing to contribute to establishing a world class corporate culture

Key Competencies

• Critical thinking and problem solving
• Communication and presentation
• Influencing and leading
• Negotiation
• Decision making
• Team-work
• Adaptability
• Business acumen
• Sales mindset

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave