Account Executive

At Relatient we're on a mission to make access to healthcare simpler.

We partner with leading health systems and medical practices - comprising more than 40,000 providers across the US - to optimize every step of a patient journey, from alerting patients to needed care, helping them find the right provider, scheduling appointments across multiple channels, and engaging with patients throughout their care journey via text, email, and chat. Our solutions reduce delays in care, improve communication, and enhance both the provider and consumer experience. We've been recognized as a Forbes Top Startup, Deloitte Fast 500, and Inc 5000, among other honors, for our rapid growth, innovative technology solutions, and energetic workplace culture.

Relatient offers a variety of benefits that were designed to meet the needs of our employees including health and wellness benefits, employer paid life insurance, 401K with employer match, unlimited PTO, and more.

We are currently looking for an Account Executive to join our team. The Account Executive is responsible for overseeing all commercial and renewal activity for a pool of clients post go-live. The Account Executive will manage and support the assigned clients across multiple products including patient messaging, scheduling, payment, and surveys.

Responsibilities of the Account Executive:

• Accountable for all aspects of client revenue maintenance and growth
• Responsible for overall client relationship and satisfaction
• Manages all aspects of client renewal activities
• Proactively identifies and manages revenue and relationship risk, including involving leadership team when situationally appropriate
• Develops strategy for account in concert with the Customer Success and leadership team. Primary responsibility for executing on deliverables and milestones including renewal strategy, pricing, contract terms, and growth.
• Stratifies book of business based on client needs, decision points, revenue generating opportunities and risk.
• Manages and responds to day-to-day client issues
• Implements a standing cadence of proactively scheduled client interactions. In combination with Customer Success Team, uses client interactions to report progress on goals, relevant product updates, and identifies opportunities to expand client relationship and portfolio
• Brings meaningful teaching points to clients at every interaction; seeks to demonstrate and support clients in maximizing investments in the Relatient/ Radix products at every opportunity
• Owns documentation and reporting on account activity
• Adheres to Salesforce documentation and reporting in a timely and complete manner.
• Tracks and ensures compliance with contract dates, terms, and other aspects of contractual specification.
• Serves as expert for all contractual obligations for each client and coordinates with relevant internal teams (sales, support, product and customer success) to track and ensure compliance with terms.
• Identify and lead up-sell opportunities and understand client contracts to other products and service offerings in support of the company strategy
• Serves as quarterback of upsell opportunities that draw on the expertise of other internal commercial teams.
• Performs other duties as assigned.

Skills and Qualifications:

• A Bachelor's Degree or equivalent experience in lieu of a degree is required.
• 5 years of demonstrated experience managing multiple client and senior executives' relationships, including serving as a trusted 'go to' thought partner for client strategy is required.
• Experience in healthcare is strongly preferred.
• Proven track record of working in a goal-oriented and self-directed environment
• Demonstrated ability to present information, written and orally, for maximum impact.
• Track record of identifying, managing, and mitigating, and solving for risk.
• Demonstrated ability to manage renewal and up-sell pipeline and risk management

Travel:

• Due to the hybrid remote nature of this position, travel to other offices or locations for meetings and training may be occasionally required
• Travel Requirements: 15-25%

About Relatient

We partner with leading health systems and medical practices - comprising more than 40,000 providers across the US - to optimize every step of a patient journey, from alerting patients to needed care, helping them find the right provider, scheduling appointments across multiple channels, and engaging with patients throughout their care journey via text, email, and chat. Our solutions reduce delays in care, improve communication, and enhance both the provider and consumer experience. We've been recognized as a Forbes Top Startup, Deloitte Fast 500, and Inc 5000, among other honors, for our rapid growth, innovative technology solutions, and energetic workplace culture.

Relatient is an equal opportunity employer.

To learn more about our organization, please visit www.heydash.com.

#LI-Remote

#LI-AM1