Account Executive

WHO WE ARE:

We think too much marketing isn’t us. It’s mass markets, not audiences of one. Homogenous groups to be targeted, not individuals to be inspired. Segments to reach, not people with their own ideas and ambitions. It’s one size fits all, and it’s dull.

When it comes to individuals, we’re fierce. We stand up for individuality. We speak up against bland, broad-brush generalizations. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations. And we commit to doing this in every aspect of our work for clients and their consumers.

We actively foster an inclusive workplace where diversity and individual difference are valued and leveraged to achieve the agency’s vision. And most importantly, we value every individual’s wellbeing.

We are Fiercely Individual.

HOW WE DO IT:

At RAPP, we are fiercely focused on the individual and how we can create value from every individual’s experience with a brand. We do this across three capability areas: customer-centric consulting, creativity that inspires action and customer experience management.

Our data analysts know who that person is. Our strategists understand what is needed. And our award-winning technologists and creatives know how to get it to them.

RAPP is an integral part of Omnicom’s Precision Marketing Group, comprising 4,000 creatives, technologists, strategists, and data and marketing scientists across 40 global markets. 

YOUR ROLE:

The Account Executive is master of co-ordination, demonstrating high potential in core Business Leadership skills.  You will understand the agency portfolio of offerings and how to apply them to solve client business problems. You will partner with and own the relationships with client stakeholders at the mid-jr. levels. You are an agency driver that works to keep the agency operations moving along.

YOUR RESPONSIBILITIES:

• Acts as a liaison between clients, business leadership and internal departments and team members.
• Builds client trust and effectively manages junior to mid-level relationships.
• Builds strong internal relationships between key stakeholders and has an unshakable “can do” attitude.
• Proactively manages workflow effectively, partnering with Project Management/Delivery.
• Manages projects autonomously and supports AD in management of more complex projects.
• Develop Kickoff briefs for new and incoming projects to align against client goals.
• Manage and oversee project timelines and ongoing resourcing with Project Management.
• Oversee daily vendor communication and cultivate relationship with third-parties to ensure successful management and delivery of campaigns.
• Comfortable working across a variety of customer experience touchpoints (online and offline).
• Responsible for overall client satisfaction and service/product quality.
• Laser focus on attention to detail.
• Keeps an ear to the ground and listens for new opportunities to help the client business.
• Is a champion of the creative work that we do for the client, and also serves as a voice for the client internally.
• Partners with Creative, Strategy, Data and Delivery to deliver and course correct.
• Stays calm and focused under pressure and can skillfully manage a high volume of work.

REQUIRED SKILLS:

• Bachelor’s degree or equivalent experience.
• 2-5 years experience in direct marketing/advertising/digital marketing.
• Previous integrated marketing account experience and CRM experience a plus
• Possess a basic understanding of the tenants of marketing including multi-channel campaigns, print/DM, customer relationship management, content management, video, data/analytics.
• Possess excellent planning, organizational, and problem solving skills.
• Excellent interpersonal, presentation and written skills.

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.