Account Executive

WPP is the transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 100,000 accomplished people in 110 countries. We create transformative ideas and outcomes for its clients through an integrated offer of communications, experience, commerce, and technology. WPP and our award-winning agencies work with most of the world's biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 325 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100.

WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide. We are quoted on the London Stock Exchange and the New York Stock Exchange. Key performance indicators for WPP (2020) include Billings of £46.9bn and Revenue of £12bn.

Visit our LinkedIn page to see what we're up to!

Why we're hiring:

Vantage is WPP’s industry leading client satisfaction solution. We use surveys designed and scaled to fit the various aspects of our extensive service offering across WPP, along with a best-in-class role-based reporting platform, results are placed back in the hands of those managing our client relationships. Vantage fuels decision-making with client insights and data and position our clients at the core of our company strategy and is a proven mechanism for growth and mitigates against client risk. Vantage is delivered through Medallia, a market leading customer experience platform, in partnership with expert analysts at Kantar. It is an industry leading, executive level sponsored global initiative that serves to drive and deliver a more client centric WPP.

What you'll be doing:

Working with our implementation and technology partners, the account management team provides a central resource to support the executive teams, global client leaders, agencies, country leaders and clients participating in the Vantage program. The Vantage Account Executive will support the Vantage team by providing frontline support to all end-users of Vantage platforms and providing administrative and operational support to the Account Management Team.

Primary role: Support the Account Management Team to help implement successful client satisfaction programs

• Assisting with the creation of onboarding/client materials
• Reviewing/updating user lists
• Providing general progress reports/updates
• Data and results analysis
• UAT testing for systems updates
• Support on special projects
• Contribute to team discussion and strategic advances of the program
• Training and demo support

Secondary role: support for end-user queries in the Vantage help desk:

• Answering general systems questions
• Providing user access
• Assisting with account requests
• Trafficking incoming e-mails to appropriate members of the team where escalation is required
• Troubleshooting access/platform issues

What you'll need:

Key Skills and Mind-Set:

• Strong communication skills, both written and verbal
• Outstanding organizational skills
• Strong analytical skills- able to work with data in different formats
• Proficient in power point and excel and comfortable with databases and dashboards
• Good understanding of agencies—and how they are structured and work
• Previous work experience in communications, market research or other professional service firm a plus

The Account Executive must be/have:

• An innate problem solver
• Detail oriented
• Strong time management skills
• Professional
• Able to work both independently and in a team
• Able to work in an agile environment within a large corporation
• Comfortable working on a fast-paced, dynamic, high-profile project
• A strong desire to learn new programs and alternate ways of working

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We promote a culture of people that do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

In New York City, the base salary for this position at the time of this posting may range from $40,000 to $75,000. Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility and qualifications.

WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.

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