Account Executive

CXM Direct LLC, a leading global FX & CFD broker, is seeking a talented and dynamic Account Executive to join our team. As an Account Executive, you will be responsible for managing and expanding relationships with existing clients. This is an exciting opportunity to contribute to the growth of our company and develop your career in the financial services industry.

As an Account Executive, you will serve as the primary point of contact for clients, understanding their needs, providing excellent customer service, and ensuring their satisfaction. You will be expected to build strong relationships, identify upselling opportunities, and drive revenue growth. This role requires strong interpersonal skills, a proactive mindset, and the ability to thrive in a fast-paced environment.

• Manage and expand relationships with existing clients to drive retention and growth
• Proactively identify upselling opportunities and collaborate with the sales team to maximize revenue
• Understand client needs and provide customized solutions and support
• Address client inquiries, resolve issues, and provide excellent customer service
• Stay up-to-date with industry trends and market conditions
• Collaborate with internal teams to ensure client satisfaction and successful implementation
• Prepare reports and present updates on client performance and account metrics

Requirements

• Bachelor's degree in Business, Finance, or a related field
• Proven track record in account management or sales within the financial services industry
• Strong knowledge of the FX and CFD markets
• Excellent relationship-building and communication skills
• Ability to understand client needs and provide tailored solutions
• Strong problem-solving and negotiation skills
• Self-motivated and able to work independently
• Proficient in Microsoft Office suite
• Experience in the brokerage industry is a plus
• Japanese speaker and able to understand English

Benefits

• Social Insurance coverage
• Bonus as per state regulation
• Annual Team Building

CXM Group is an international group of companies established in 2015 to provide reliable trading solutions within the global forex industry. Our team of experts has decades of experience across the Asia Pacific, US, and European markets, and has delivered multi-award-winning services for traders of all levels. With a focus on B2B and institutional customers, we have expanded to provide retail traders with cutting-edge technology tools and account types. Our offering includes SWAP-free trading for all clients, unlimited leverage, competitive spreads, deep liquidity pools, and strong relationships with tier-one banks and prime brokers. Our goal is to provide our customers with the optimal trading experience, regardless of their experience level.