Account Executive

About This Role

Join Our Team as an Account Executive at CAE!

CAE, a global leader in aviation training, is seeking a passionate and dynamic Account Executive to enhance our sales team in Whippany, NJ. If you thrive in a fast-paced environment and have a strong commitment to sales and customer service, this role is perfect for you!

About the Role:

As an Account Executive (AE), you will play a crucial role in ensuring customer success and executing sales strategies for a defined platform. You'll be the primary point of contact for customer service inquiries, responding promptly to requests via phone and email. Your mission will be to accurately book training sessions while maintaining and updating our CRM database.

In this role, you will collaborate with both training services and sales teams to provide an exceptional experience for our clients, serving as their advocate and a subject matter expert on your platform.

Key Responsibilities:

• Own the customer experience and manage all revenue bookings within your assigned territory.
• Respond quickly to customer requests, providing accurate and detailed information that aligns with their preferences.
• Ensure bookings are accurately entered into our systems and follow up with clients regarding any pre-training changes or concerns.
• Build and maintain strong client relationships, acting as a trusted training advisor for decision-makers.
• Address and resolve customer concerns independently, seeking solutions and advocating for clients within the organization. Escalate issues when necessary and own the resolution process.
• Ensure timely and accurate reporting and CRM entry.

Qualifications:

• Bachelor's degree preferred.
• 2-5 years of relevant experience in sales or customer service.
• Strong interpersonal and communication skills.
• Working knowledge of FAR Part 91 and 135 is a plus.
• Ability to engage frequently with customers over the phone and communicate effectively.
• Solid negotiation and active listening skills.
• Experience with corporate flight departments and/or charter operators is advantageous.
• Proficient verbal and written communication skills.

Why CAE?

Join us and be part of a team that values innovation, collaboration, and excellence in aviation training. We welcome candidates from diverse backgrounds and are committed to creating an inclusive environment for all.

Ready to take your career to new heights? Apply now!

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer 

CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at [email protected].