Account Executive

Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.

Why This Role Is Important to Arcadia

The Account Executive plays a crucial role in managing a subset of Arcadia’s customer portfolio valued at approximately $3-5M in annual revenue. Responsibilities include overseeing account operations, financial performance, and growth. This role involves close collaboration with customers to ensure the adoption of Arcadia as their population health platform and fostering long-term partnerships.

The ideal candidate will be a proactive self-starter, passionate about supporting customers in leveraging Arcadia as their population health and analytics platform and managing the overall success of customer accounts.

What Success Looks Like

In 3 months

- Complete Arcadia Core Platform certification

- Fulfill onboarding requirements at Arcadia

- Successfully onboard to all customers in your portfolio to ensure swift ramp-up in supporting customers

In 6 months

- Establish governance structures with each customer

- Manage day-to-day relationships and needs of each customer, including awareness of any escalations, current implementations, and reporting of customer satisfaction and NPS

- Develop strategic customer roadmaps, focusing on growth, adoption, and partnership

In 12 months

- Continue to grow the assigned customer portfolio through account growth opportunities and manage an increase in customer account assignments

- Assist in the onboarding and education of new Account Executives

- Collaborate with Sales Associates on potential customer identification, leveraging current customer account stories and professional networks

What You'll Be Doing

• Relationship Management: Serving as the primary account management representative for a portfolio of customers valued at $3-$5M in total annual revenue
• Long-term Partnerships: Developing and maintaining long-term partnerships with customers to ensure the adoption of Arcadia as their population health platform. This includes account planning, strategic executive-level discussions, managing escalations, and monitoring/impacting the financial success of the customer account
• Strategic Planning: Conducting routine and scheduled strategic planning sessions with customers, tracking progress and key milestones in an account plan for each customer
• Account Growth: Identifying and developing growth opportunities within accounts which includes new connectors/data sources, Arcadia Insights engagements, Life Sciences program participation, and new modules
• Revenue Tracking: Tracking and reporting on revenue metrics for client accounts, ensuring targets are met or exceeded
• Revenue Growth: Developing strategies to grow revenue within existing accounts through upselling and cross-selling
• Customer Satisfaction: Accountable for customer Net Promoter Score (NPS), product adoption, referenceability, and overall satisfaction. Additionally, responsible for contract renewal linked to these satisfaction indicators
• Communication and Engagement: Acting as a conduit between Arcadia and the customer, supporting engagement and communication on key partnership opportunities such as presentations/webinars, Aggregate, KLAS ratings, Life Sciences program, and value-based care strategic planning
• Data Analysis: Using data and analytics to inform account strategies and decisions
• Reporting: Creating detailed reports on account performance and presenting them to senior management
• Governance: Establishing and leading customer governance structures
• Value-Based Care Expertise: Providing value-based care expertise to customers and internal resources
• Collaboration: Working individually on the above tasks while maintaining communication and shared understanding with Implementation Managers / Customer Success Managers assigned to the customer’s account
• Tool Utilization: Managing the partnership using tools such as Salesforce CRM, Box, Confluence, etc.

What You'll Bring

• Bachelor’s degree required; Master’s degree preferred
• At least 3-5 years in healthcare, ideally in value-based care or healthcare technology; hands-on experience with P&L management, customer engagement strategies, project management principles, tools, and methods; ability to effectively identify and mitigate project- and account-level risks
• Ability to travel approximately 30%
• Excellent presentation and communication skills, including the ability to create compelling materials in Microsoft PowerPoint, Excel, Word, etc.
• Proven ability to lead successful client meetings with executive, operational, clinical, and technical stakeholders

Would Love For You To Have

• Experience with data aggregation and analysis with EHR and claims data, including experience with Tableau, QlikView, and SQL
• Strong problem-solving, interpersonal, and organizational skills
• Team-oriented attitude and the ability to foster a collaborative atmosphere within each project team; Ability to work effectively with remote teams

What You'll Get

• Opportunity to work with a dedicated team delivering excellence to our customers daily
• Comprehensive benefits package, including competitive compensation and benefits
• Become an expert in clinical and claims healthcare data
• Be part of a mission-driven company transforming the healthcare industry by improving patient care
• Flexible, remote-friendly work environment with a supportive and vibrant company culture
• Employee-driven programs and initiatives for personal and professional development
• Membership in the Arcadian and Barkadian Community

About Arcadia

Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.

This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.