Account Lead, Customer Success

About Foursquare 

Foursquare is the leading independent location technology and data cloud platform, dedicated to building meaningful bridges between digital spaces and physical places. Our proprietary technology unlocks the most accurate, trustworthy location data in the world, empowering businesses to answer key questions, uncover hidden insights, improve customer experiences, and achieve better business outcomes. A pioneer of the geo-location space, Foursquare’s location tech stack is being utilized by our mobile apps CityGuide and Swarm, as well as the world’s largest enterprises and most recognizable brands, like Amazon, Microsoft, Samsung, Spotify, Uber, Airbnb and others.

Foursquare’s flexible building blocks include technology to maximize marketing impact and drive incremental real-world engagement (Attribution, Audience, Proximity, SDK); data to deeply understand points of interest and real-world behavior patterns (Places and Visits), and tools to conduct advanced analysis, data enrichment, unification and visualization (Studio)

About the Role:

We are seeking an Account Lead, Customer Success on the Attribution Client Solutions team. In this role, you will play a major role in maximizing new and existing attribution partnerships with some of the world’s largest brands and advertising agencies. You will manage a book of advertisers; leading consultation on measurement strategy, providing day-to-day support, overseeing the internal processes, and generating report analysis. You will have the unique opportunity to help brands understand the effectiveness of their media buys by providing tangible, insightful results via the Foursquare Attribution product.

We are looking for a tech-savvy, self-motivated strategic thinker with strong analytical skills who has a real passion for digital advertising and is able to execute in the fast-paced digital advertising environment. 

In this role, you’ll:

• Maintain and grow relationships with agency/brand partners, and be the client-facing advocate for Foursquare solution
• Think strategically about our clients’ needs and business goals and synthesize Foursquare solutions against customer needs
• Project manage internal processes as well as client campaign goals with internal and external stakeholders, thinking strategically about our clients’ business goals and how we can synthesize Foursquare solutions against customer needs
• Manage 1-2 Customer Success Associates 
• Lead client day-to-day client relationships (client calls and presentations)
• Act as subject matter expert on Foursquare products and solutions for our clients
• Work with integrity and demonstrate the values of Foursquare through your interactions with colleagues and clients

What you’ll need:

• 4-6 years of experience, ideally at a technology-focused advertising company working in client management and digital campaign delivery
• Preference if you have directly managed junior staff or have officially mentored 
• Be results-driven with knowledge and experience in driving business objectives, customer relationship management, customer satisfaction, and revenue growth.
• Excellent communication and organizational skills and a bias for proactively resolving issues
• Strong knowledge of mobile ad technology; experience working with agencies, DSPs, and the online advertising industry
• Flexible, startup mindset, and ability to operate within a very dynamic, fast-paced work environment
• Technical proficiency: Experience working alongside AdOps / background with technical tagging, pixels, and troubleshooting is ideal
• Strong academic credentials, BA/BS or equivalent required
• Your own unique talents! If you don’t meet 100% of the qualifications outlined above, we encourage and welcome you to still apply!

Benefits and Perks

• Fully Flexible Workplace - work from home, one of our offices or a combination of the two!
• Unlimited PTO - rest and recharge when you need it!
• Industry Leading Healthcare - comprehensive and competitive health, vision, dental, life insurance
• Savings and Investments - 401(k) with company match
• Home Office Setup - you get all necessary hardware and internet reimbursement 
• Family Planning and Fertility Programs - programs via Carrot and Maven
• Employee Resource Groups - to help you stay connected

Things to know…

Foursquare is proud to foster an inclusive environment that is free from discrimination. We strongly believe in order to build the best products, we need a diversity of perspectives and backgrounds. This leads to a more delightful experience for our users and team members. We value listening to every voice and we encourage everyone to come be a part of building a company and products we love.

Foursquare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by law.

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