Account Management Consultant M.F

Company Description

The Digital Virgo Group are worldwide specialists in mobile payment via Telecom operator billing
solutions. Connecting merchants to operators, we respond to the rising need for digital
payments using a simple transactional channel which is fast, secure, and available worldwide.

When you join Digital Virgo, you are integrating into an innovative, global group with local
teams. Who collaborate daily, thanks to their complementary skills. Our teams come from
multicultural and diverse backgrounds; this diversity enriches our company.

We are known for our work atmosphere being the perfect mix of ambitious projects and good
humour. We pride ourselves on focusing on individual development and initiative.

More information about our business and group on digitalvirgo.com

Job Description

We are seeking an Account Management Consultant for Digital Services to provide guidance and act as a strategic partner between Digital Virgo, Vodafone Oman, and merchants, responsible for overseeing the successful launch and management of new digital content services. This consultancy role will include coordinating technical integrations, managing merchant relationships, ensuring compliance with Vodafone's guidelines, and driving the smooth rollout of digital services to Vodafone customers. Your expertise will be key to ensuring timely service launches, efficient account management, and an excellent customer experience.

Key Responsibilities:

• Merchant Management and Service Integration:

  • Coordinate with merchants for documentation, technical integration, and service testing.
  • Ensure compliance with Vodafone’s standards and oversee the timely launch of digital services.

• Account Management and Financial Reconciliation:

  • Manage invoicing, payments, and financial reconciliations with merchants.
  • Resolve financial disputes and act as the primary contact for merchants, maintaining strong relationships.

• Compliance, Content Development, and Customer Experience Optimization:

  • Ensure services comply with Vodafone’s guidelines and collaborate on new content development.
  • Optimize the customer experience by evaluating service quality and resolving issues to ensure customer satisfaction.

Qualifications

Qualifications:

• Experience: Minimum of 5 years of experience in account management, preferably in the digital services, telecommunications, or content aggregation industries.
• Proven track record of managing complex projects and working with cross-functional teams.
• Experience in financial reconciliation and merchant settlement processes.
• Strong negotiation, relationship management, and communication skills.
• Knowledge of compliance and fraud prevention best practices within digital services.
• Familiarity with digital content services, mobile applications, and customer experience optimization.

Key Skills:

• Project management and coordination
• Excellent communication and interpersonal skills
• Financial management, invoicing, and reconciliation
• Strong analytical skills and problem-solving abilities
• Knowledge of digital content platforms and customer experience management
• Ability to work independently while maintaining a collaborative team approach

Additional Information

Dedicated to Operator

Recruitment Process
If your profile catches our attention, we will invite you for a first interview with the human resources department, followed by a second interview with operational managers.
This opportunity represents much more than just a professional opportunity.
At Digital Virgo, we take pride in promoting an inclusive environment that is open to diversity.

We all come from different backgrounds and experiences, which is our strength. Our opportunities are accessible to all, regardless of origin, orientation, gender identity, or disability.
Join our diverse and inclusive teams where everyone can grow and succeed.