Account Management Lead - FinTech/Crypto

At Plaid, our mission is to unlock financial freedom for everyone. There has never been a better time than now to start building the future of fintech with us. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, and Betterment, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. #LI-Hybrid

As the Fintech & Crypto Account Management Lead, you’ll be responsible for managing and growing a team of highly skilled account managers who look after our largest Fintech & Crypto accounts like Block, SoFi, Coinbase, Robinhood, and Chime. You will set the vision and strategy to drive growth at scale for our customers, and collaborate closely with our product leaders to build mission-critical solutions for the most sophisticated players in the Fintech & Crypto ecosystem. Ideal candidates will have experience managing and growing a large revenue portfolio ($100M+ ARR), leading a high-performing team, setting and hitting revenue goals, building relationships with executive decision-makers, and influencing product roadmap with technical aptitude.

If you’re interested in leading the team that is growing the cutting edge of Fintech, let’s chat!

Responsibilities

• Recruiting, managing, and developing a world-class account management team to deliver on revenue targets for the Fintech & Crypto business 
• Building and executing strategy that drives upsell/cross-sell revenue and renewals at scale, and operationalizing the process to maximize team efficiency
• Setting the vision and inspiring the team to do their best work, managing talent effectively through career development and mentorship
• Serving as a key decision-maker and escalation point on complex renewals and negotiations
• Engaging with C-level executives to build customer relationships and advance business objectives
• Serve as a critical “voice of the customer” among Plaid leadership and the broader organization
• Working closely with Product leadership to influence roadmap and prioritize building of products that meet customer needs and grow revenue
• Working in a fast paced, cross-functional environment that is different every day

Qualifications

• 10+ years work experience, 7+ years as people leader in account-based teams (Sales, Account Management, Customer Success, Partnerships) 
• Proven track record of success driving revenue through sales or account management in a high-growth technology environment 
• Exceptionally strong people management skills and significant experience with performance managing high talent teams
• Operational rigor in managing a goal-based revenue team in driving to results
• Passion for Fintech and/or Crypto space and Plaid’s mission of increasing financial access (Fintech work experience is helpful, but not required)
• Strong ability to articulate technical and financial value propositions at the executive level
• Executive presence and comfort mapping to C-Suite / VP stakeholders at customer organizations
• Outstanding communication skills to drive internal excitement, alignment, and results

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at [email protected].

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