Account Management Representative

Job Details

Job Location
Leap LLC - Columbia, MD

Remote Type
Fully Remote

SUMMARY

Leap is a hyper-growth company that is leading the shift to digital operations within the home services industry. We are searching for an Account Manager to join our all-star Sales team working with existing customers. This is great opportunity to represent the absolute best new product in our industry and in join a fast-paced company with lots of opportunity for advancement.

RESPONSIBILITIES:

• Identify and close sales opportunities within our existing customer base for subscription upgrades, expansion revenue, and feature adoption.
• Hold quarterly business reviews and create individual plans of action to increase product engagement and ensure high renewal rates.
• Develop deep product expertise to effectively present products and services information to clients.
• Work with Sales and Customer Success teams to ensure complete customer satisfaction with product.
• Provide product training to newly implemented Leap clients
• Ensure customer issues are acknowledged and addressed within one business day
• Set aggressive goals for annual revenue achievement per customer account.
• Effectively and accurately manage personal pipeline to maximize all business opportunities
• Monitor and report sales activity within Leaps CRM (Salesforce)
• Travel to trade shows and onsite customer meetings as needed
• Perform other duties as assigned

KNOWLEDGE & SKILL REQUIREMENTS

• 1+ years customer facing and/or revenue generating experience
• Experience building and managing a sales pipeline
• Polished communication skills with the ability to clearly convey value - confident, articulate, and concise
• Detail oriented, extremely organized, self-motivated, and driven
• Strong emotional intelligence

• Ability to use a consultative selling approach

KNOWLEDGE & SKILL PREFERENCES

• Bachelor's degree or equivalent experience
• SaaS sales experience is a plus
• Home Improvement sales experience is a plus
• Salesforce experience is a plus
• Microsoft Office Suite experience is a plus

CULTURE

We have an AWESOME culture at Leap! Our open office layout is in a brand-new space located in Columbia, MD. Our high-energy team is innovative and passionate about our product and our brand. This position will require occasional weekend and/or evening work.