Account Management Senior Associate - IFP Sales- Work From Home Opportunity

Job Summary:

The Account Management Senior Associate/Sales Support Specialist will provide support to the IFP Broker Distribution Team and their assigned markets/partner relationships. This role will provide broker support, non-standard reporting, triage broker requests, and assist the broker management team in the field when needed. The primary focus for the position is executing broker-specific operational deliverables, identifying service trends, supporting operational needs and issue resolution. In order to function effectively in the model, this role will collaborate with the IFP Broker Distribution Team, Operations, and Licensing teams to successfully service the broker channel.

Core Responsibilities:

• Provides broker support within a defined list of IFP markets.
• Maintains ownership for assigned service/operational deliverables.
• Manages a defined budget to deploy within broker groups for marketing and sponsorship.
• Partners with brokers and internal teams to align efforts to support the assigned broker community, including events, training, and co-op marketing opportunities, and work through book of business accuracy and support appointment/licensing efforts.
• Resolve customer issues on behalf of the broker community.
• Assist with monitoring and identifying service trends as requested, to allowing for immediate resolution of any service issues.
• Provides both standard and non-standard reporting/analytics as needed.
• Work on Ad-hoc Projects as needed.
• Collaborate and take immediate action to resolve operational/service-related issues; escalate issues when appropriate and drive recovery efforts.
• Coordinates deliverables with internal operational departments to ensure broker satisfaction and loyalty.
• Supports broker community with tactical functions; this include things such as password resets, Provide back up for the broker management team in the field when needed with conferences, events, or large broker meetings.
• Travels as needed to support the broker clients.

Minimum Qualifications:

• Bachelor's degree in related field or 2-4 years of relevant experience.
• 2-4 years of sales or account management experience recommended.
• Strong PC skills including Microsoft Office products, e-mail and the Internet.
• Excellent verbal and written communication and presentation skills.
• Strong analytical and problem solving skills.
• Responsiveness, relationship building and Accountability
• Knowledge of the healthcare or insurance industry preferred.
• Strong focus on book of business broker satisfaction.
• Demonstrated ability managing projects, utilizing proven project management processes.
• Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

This role is also anticipated to be eligible to participate in an incentive compensation plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.