Account Management Specialist

Job Description

Essential Job Functions

• Develop a strong working relationship with customer accounts and provide resolution of issues and concerns in a timely manner.
• Assess customer needs and act as the point person in developing and managing account specifications and procedures that will ensure quality, efficiency, and profitability.
• Pro-actively manage daily order level data; recommend improvement and implement changes.
• Receive, analyze, and respond to a high volume of communication each day.
• Manage the order process flow to contract specifications.
• Ensure optimal delivery performance by selecting the best carrier and managing the tracking process.
• Maintain inventory accuracy. Perform inventory audits, record results and measure trends.
• Manage, monitor and report order acceptance, order maintenance and inventory by email, phone and use of various Hub Group transportation management systems.
• Offer alternative transportation and/or warehouse solutions as necessary by analyzing internal and external account metrics.
• Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP)
• Determine which transactional charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections, and working with Account Managers on solutions to reduce excess charges.
• Communicate with shipper, warehouse and consignee contacts regarding exception notification and problem resolution.
• Maximize Hub profitability and reduce customer cost exposure by working with Operations to properly manage flow of inventory, reduce shipping delays and maintain compliance.
• Maintain quality service by monitoring standards, advising supervisor of potential problems. Work with Manager, Account Management and Operations Group to address and resolve supply chain challenges in a timely manner.
• Duties, responsibilities, and activities may be assigned or changed from time to time.

Minimum Qualifications

• Bachelor's degree in business, logistics, supply chain, or management preferred.
• Experience in the transportation industry preferred.
• Experience with EDI processes, Web Tender Portals, and other applicable forms of electronic communication preferred.
• Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word.
• Highly effective communication, both verbal and written.
• Attention to detail, organizational skills, and customer focused.
• Ability to work weekend rotation when scheduled.
• Excellent problem-solving skills with the ability to inspire others to find creative solutions to challenging situations.
• Strong talent for multi-tasking and managing competing priorities effectively.
• Able to identify and assess customers' needs, and to craft compelling solutions.
• Self-directed, yet strong team player.
• Minimal travel may be required.

#earlycareer