Account Management Specialist I

Get To Know Us!

GuideWell and its family of forward-thinking companies are focused on helping people and communities achieve better health and are at the forefront in the transformation of health care. We offer competitive salaries and benefits, work-life balance, flexible work arrangements, opportunities for growth and development, and a great place to work across our enterprise!

What Will Be Your Purpose

The primary purpose of this position is to provide field service support and coordination to specific assigned groups. To assist with enrollment, implementation, conservation and renewal phases of the sales process.

Important to Know

• Occasional travel and possible overnight stays
• Must reside in the state of Florida surrounding area
• Requires 2-15 Health and Life Insurance License

What Will You Be Doing

Relationship Performance Responsibilities

• Develop and maintain strong partnerships with assigned accounts and their business partners as well as other key influencers
• Achieve an understanding of client's organization and business processes, both formal and informal
• Educate accounts on BCBSF sales process, products, policies and procedures
• Communicate state and federal legislation impacts. Assist the accounts with implementing procedures for the legislative plans
• Act as liaison or key point of contact between account, business partner, and other intermediaries
• Develop and maintain relationships to meet the client's expectations and requirements. These relationships are with both management and staff positions with a multitude of internal stakeholders
• Build strong partnerships with individuals within and outside the sales organization who support servicing and selling of our products

Account Service Performance Responsibilities

• Manage and conduct the development, coordination and distribution of enrollment materials, enrollment/education meetings, administrative requirements
• Represent BCBSF in competitive (multiple insurers offered) enrollment situations and influence selection of BCBSF as the employee's insurance choice
• Develop and implement account tactical plans based on needs analysis and continually update strategy as situation changes
• Coordinate account management to support the BCBSF conservation processes including periodic account meetings with decision makers and other key individuals, as well as employees
• Manage resolution of complex account and business issues in collaboration with sales an d sales support staff and other functions within BCBSF when appropriate
• Monitor account management to provide value added impact for renewal decision making
• Coordinate the design, request and delivery of group specific analytical tools, e.g., reports, health care assessments, member surveys for the purpose of presentation of suggested strategies for wellness initiatives, benefit design analysis and overall cost savings
• Coordinate the complete internal implementation/renewal process for specific assigned inventory
• Facilitate and coordinate multiple projects and tasks with external community partners and internal organizational partners to promote and enhance health and wellness programs in order to increase the quality of life of our customers, thereby assisting with regional and sales goals by adding value to our customer benefits and exceeding customer expectations
• Utilize influence, conflict resolution and problem solving skills with internal key stakeholders to innovate, enhance, and implement processes and systems capabilities in order to met the unique needs of the accounts

Development and Administrative Performance Responsibilities

• Manage own personal and professional development
• Identify opportunities to mentor and coach others to achieve results
• Manage time, territory, costs and administrative requirements by effectively planning and carrying out plans to ensure that support activities are achieved at re3sonable cost
• Comply with state and regulatory requirements and corporate policies and procedures

What You Must Have

• 3+ years related work experience in service, marketing or sales position , preferably in the health care or employee benefits arena
• Related Bachelor's degree or additional related equivalent work experience
• 2-15 Health and Life Insurance license

What We Prefer

• Strong problem solving skills
• Proven Project Management skills
• Demonstrated strong Microsoft skills - Word, Excel and Outlook
• Demonstrated ability to work/facilitate multi-functional work group
• Demonstrated team/collaborative skills
• Traveling on occasional basis is required, as well as possible overnight stays
• Professional certification - Active Florida Health and Life Insurance license or obtain within 6 months
• Demonstrated strong and excellent presentation, written, and communication skills
• Effective change agent
• Demonstrated skills in building and maintaining positive customer relations

Demonstrated strong initiative to complete work with sense of urgency

General Physical Demands

• Exerting up to 10 pounds of force occasionally to move objects.
• Jobs are sedentary if traversing activities are required only occasionally.

What We Offer

As a Florida Blue employee, you will thrive in our Be Well, Work Well, GuideWell culture where being well as an individual, and working well as a team, are both important in serving our members and communities.

To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:

• Medical, dental, vision, life and global travel health insurance
• Income protection benefits: life insurance, Short- and long-term disability programs
• Leave programs to support personal circumstances
• Retirement Savings Plan includes employer contribution and employer match
• Paid time off, volunteer time off, and 11 holidays
• Additional voluntary benefits available; and a comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.

Salary

To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.

• Typical Annualized Hiring Range: $55,800 - $69,800
• Annualized Salary Range: $55,800 - $90,700
• Final pay will be determined within the boundaries of the budget, consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.

We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive and equitable culture for our employees and communities.