Account Management Specialist - Senior

DESCRIPTION

GPP Database Link (https://cummins365.sharepoint.com/sites/CS38534/)

Job Summary:

Responsible for managing the relationship and business strategies for less complex accounts (regional, single business unit, internal, etc.). May have responsibility for larger, more complex accounts when paired with a more senior Account Manager. Responsibilities include selling the organization's products to assigned business customers to achieve sales goals, expanding existing customer relationships and executing account sales plans in support of business strategy.

Key Responsibilities:

• Develops, manages, and maintains business relationships with assigned accounts supporting the organization's sales strategy.
• Supports revenue growth by identifying and contacting new business opportunities and participating in cost reduction initiatives.
• Extends and expands sale of products and services to existing clients.
• Leads, manages and coordinates communication and interfaces with the customer at appropriate levels.
• Negotiates and implements contracts with accounts as authorized.
• Manages production and distribution issues associated with accounts.
• Responsible for establishing and maintaining positive customer relations.
• Supports account strategy and works with key stakeholders in the business to achieve optimum results.
• Responsible for measuring customer satisfaction and creating action plans to improve satisfaction on data.
• Manages accounts receivable deliverables including discussing and negotiating payment terms.
• Drives cross business unit account development in support of account strategy.
• Maintains Sales forecasts and tracks progress and accuracy against forecast.
• Handling order vis system and Deal with parts claims in cooperation with Logistics, Service Team, SPDC
• Pricing- Distribute annual supply price list- Negotiate annual / bi -annual parts price
• Marketing promotion- Develop marketing program having VOC, market insight- Leading marketing promotion
• Service Sales- Develop, manage Service sales opportunities working with Service team

RESPONSIBILITIES

Competencies:

Action oriented / Communicates effectively / Customer focus / Pricing Strategy /Account Planning / Sales Forecasting / Sales Pipeline Management

Experience:

+10 years of relevant work experience, including previous customer and/or product experience, is required. Purchasing/commercial contract negotiation preferred.

QUALIFICATIONS

Education, Licenses, Certifications:

College, university, or equivalent degree in marketing, sales, technical or a related subject or equivalent industry experience required.

This position may require licensing for compliance with export controls or sanctions regulations.

Job Sales

Organization Cummins Inc.

Role Category Hybrid

Job Type Exempt - Experienced

ReqID 2403563

Relocation Package No