Account Management Team Lead
Job Description
ONE 2 ONE Computer Services, Inc. specializes in educating and empowering those we serve and support through technology, our sweet spot. If you want to belong to a team that excels in this area, this company is a great fit for you! Currently, we are searching for an Account Management Team Lead.
Our clients are small to medium sized businesses who are growth oriented, challenge the status quo, and value a long term partnership. If you have experience working with this type of client, this role could be a fit for you!
Main functions of the Account Management Team Lead:
- LMA (Lead, Manage, Accountability)
- Department Inside Sales
- Client Relationship Management
- Account Management Process
Do you value clear processes? You'll have success here if you are qualified for the following:
- Build and maintain relationships with clients and key personnel within customer companies
- Provide client support and handle client communications promptly and professionally
- Oversee cross functional work areas targeted to resolve issues raised by clients
- Manage operational functions within the team such as defined process, productivity, product/service offerings, metrics, and budgeting
- Develop, track, and report key performance measurements
- Manage assigned staff to include hiring, training, coaching, performance feedback, recommending, and administering discipline
- Develop, improve, and implement processes, procedures, structures, documentation, and tools to improve operational efficiency
- Develop and rollout new and existing products, service offerings, and pricing structures to existing clients
- Execute Account Management department plans to drive long term company-driven deliverables
- Develop and improve client profile standards and implement strategy to increase recurring revenue
- Develop and implement Inside Sales initiatives/campaigns
- Communicate and collaborate with the sales and marketing team to achieve company and departmental objectives
- Practice, coach, and train department on consultative sales for existing customers by listening to understand their motivations and pain points, educating the consumer, establishing relationships, and developing trust
- Communicate viable, potential, and profitable solutions in problematic circumstances for existing customers
- Attend client meetings to review, support, and provide sales or company presentations
- Meet or exceed all assigned key performance metrics as defined by management
- Backup account management support of top tier clients
- Participate on team/committee assignments and initiatives
Requirements
Requirements for the Account Management Team Lead are as follows:
- Four year degree in Business Administration, Marketing, Communications, or related field
- Two years Technology experience highly preferred
- Three years Sales and/or Account Management Experience
- Two years Supervisory Experience
Our right fit Account Management Team Lead would have the following skills:
- Strong client-service focus
- Excellent written and verbal communication skills
- Ability to lead and mentor a team
- Strong interpersonal and relationship-building skills
- Working knowledge of Microsoft Office and CRM platforms
- Skilled in negotiation, strategic planning, and closing sales
- Ability to be adaptable with excellent time management skills
- Exceptional business acumen
- Results-oriented
Benefits
- Medical, Dental, & Vision with Employer Contribution
- 401K with Employer Match
- Paid Time Off
- Volunteer Time Off
- Employee Assistance Program
Date Posted
07/18/2023
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